Customer Service Representative

Customer Service Specialist

The Customer Service Specialist will support all Customer Service-related functions in the assigned branch. This position will be accountable for providing a 5-star experience to customers regarding post-installation services by using best judgement calls and knowledge of all products to diagnose and schedule service visits.

Accountable for providing 5-star customer service to West Shore Home's customers regarding post-installation services.

Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.

Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.

Attends and facilitates the mandatory morning Customer Service huddle by following the Customer Service Representative morning huddle agenda.

Provides data and feedback to the General Manager, Customer Service Managers, In-Home Sales Manager, and Installation Managers on all service-related issues.

High School Diploma or equivalent required.

Experience with Salesforce preferred.

Strong written and verbal communication skills.

Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)

401(k) Retirement Plan with company match

HSA plan with company match

Paid holidays and paid time off (PTO)

Employee Referral Program

Employee Discount Program

The approximate hourly pay for this position is $25-$27 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference.