Quality Program Manager

Quality Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Quality Program Manager based in United States.

This role offers the opportunity to build and shape a quality assurance framework from the ground up within a rapidly scaling healthcare environment. You will define quality standards, develop measurement systems, and lead initiatives that improve patient safety and member experiences. The position combines healthcare quality expertise, data-driven thinking, and cross-functional program leadership. You will work closely with clinical, operational, and technology teams to create scalable processes that support long-term growth. This is a hands-on opportunity for a quality professional who enjoys building new systems rather than maintaining existing ones. Your work will directly contribute to making proactive, preventative healthcare more accessible and reliable.

Accountabilities:

As the Quality Program Manager, you will be responsible for designing, implementing, and continuously improving the quality assurance framework across an outpatient healthcare network. You will establish quality standards, create reporting structures, and partner with teams across the organization to ensure patient safety and operational excellence.

• Map existing clinical quality assurance processes, identify improvement opportunities, and create prioritized remediation plans.
• Design and implement a scalable quality program framework, including audit processes, review cycles, quality metrics, and accountability structures.
• Build and manage quality data review processes by defining key indicators, improving data collection methods, and developing dashboards that support decision-making.
• Lead cross-functional quality improvement initiatives involving clinical, operations, and technology teams.
• Establish and maintain quality documentation, including SOPs, audit tools, guidelines, and training materials.
• Develop processes that ensure quality standards remain effective as healthcare operations scale.
• Use data analysis and AI-enabled tools to improve quality reviews while maintaining appropriate human oversight.
• Partner with clinical leadership and operational stakeholders to identify risks, improve workflows, and drive measurable outcomes.
• Promote a culture of continuous improvement focused on safety, reliability, and exceptional member experiences.

Requirements:

The ideal candidate is a healthcare quality professional with strong program management skills and experience building quality frameworks in regulated or clinical environments. You should be comfortable working independently, managing complex initiatives, and translating data insights into practical improvements.

• 5–10 years of experience in quality assurance, program management, healthcare operations, or a related field.
• At least 3 years of experience working within healthcare, clinical, outpatient, or regulated environments.
• Proven experience designing and implementing quality assurance programs where processes and frameworks needed to be built or significantly improved.
• Experience developing quality measurement systems, defining metrics, analyzing operational data, and driving improvement initiatives.
• Strong program management skills with the ability to coordinate multiple stakeholders and deliver initiatives from concept through completion.
• Excellent communication and collaboration skills with both clinical and non-clinical teams.
• Ability to use data tools and AI-assisted analysis methods to improve quality processes while applying sound professional judgment.
• Experience with healthcare quality standards, patient safety, population health, or managed care programs is preferred.
• Familiarity with regulated quality systems such as ISO 13485, EU MDR, or similar frameworks is a plus.
• Experience working in a fast-growing healthcare technology environment where quality infrastructure is being developed is highly valued.

Benefits:

• Opportunity to build and influence a quality program from the early stages.
• Direct collaboration with clinical leadership and visibility across healthcare operations.
• Meaningful mission-driven work focused on improving preventative healthcare access and outcomes.
• Technology-forward environment where data and AI tools support innovation.
• Broad scope combining clinical quality, operations, and technology initiatives.
• Opportunity to contribute to a rapidly scaling organization with significant growth potential.
• Supportive and inclusive workplace culture focused on collaboration and continuous improvement.