Remote Head of People Operations

Are you passionate about building high-performing organizations and helping leaders bring out the best in their teams? Do you thrive on partnering with executives, solving complex people challenges, and shaping talent strategies that drive business results? ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms. We support over 20,000 restaurants across North America , helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees . Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni . As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy. As our Head of People Operations, you will serve as the strategic people leader for the organization, partnering closely with the CEO and executive team to align talent strategy with business objectives. While the existing People team is well-positioned to continue managing day-to-day HR operations, this role will focus on organizational effectiveness, executive coaching, workforce planning, leadership development, recruiting strategy, and building scalable people programs. Reports to the Chief Executive Officer and will oversee the People & Culture and the Recruiting team. This is a remote role based in the United States with a preference for candidates in the Los Angeles area. ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive. You celebrate diversity. You recognize that diversity and inclusivity matter. You help your peers accomplish their tasks while also excelling at accomplishing your own. Serve as the primary strategic People partner to the CEO and executive leadership team. Lead organizational design initiatives, including team structure, role clarity, spans and layers, and organizational effectiveness. Develop and execute workforce planning strategies aligned with business priorities and growth plans. Drive performance management, succession planning, and talent review processes to strengthen leadership bench and organizational capability. Oversee executive recruiting strategy and partner with leaders on critical hiring decisions and talent assessment. Coach leaders through organizational change, employee relations, leadership challenges, and team effectiveness. Use people analytics and business data to identify organizational risks, inform decisions, and measure the effectiveness of people programs. Provide leadership and development for the People team while ensuring continued operational excellence across HR, Talent Acquisition, Total Rewards, Compliance, and Employee Experience. 10+ years of progressive Human Resources leadership experience, including leading the People function for a growing organization. ~ Experience overseeing Human Resources, Talent Acquisition, and Learning & Development functions. ~ Deep expertise in organizational design, workforce planning, succession planning, and performance management. ~ Experience leading organizational change, restructures, and scaling organizations through periods of growth or transformation. ~ Strong knowledge of employment law and HR best practices. ~ Experience building and improving people processes using data and metrics. ~ Excellent communication, influence, and stakeholder management skills. ~ Advanced HR certification (SPHR, SHRM-SCP) is preferred. ~ Bonus: Experience supporting employees in Canada, with knowledge of provincial employment laws (particularly British Columbia and Ontario). This position is also eligible to participate in the company's performance bonus program, which provides an additional variable pay opportunity based on company performance ~ Ongoing training and growth opportunities. ~ Rock solid medical, dental, and vision plans. ~ Mental Health Coverage - we offer several programs to support your mental health and wellness goals. ~ We expect you to work hard, but still enjoy your personal life ~7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. ~Employer-contributing student loan assistance program or continuing education reimbursement program ~ Employee Stock Incentive Plan. ~ Pet insurance for your fur babies ~ As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs. Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. Li-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.