BUSINESS ANALYST

Business Analyst

Seeking a Business Analyst to support customer onboarding and service operations through accurate data entry, utility outreach, and the timely resolution of customer requests.

This role supports customer onboarding and service operations through accurate data entry, utility outreach, and timely resolution of customer requests. Prioritize bill inquiries and payment escalations, collaborate with internal teams, audit work for accuracy, and consistently meet weekly productivity metrics and deadlines.

Qualification:

• A bachelor's degree is required; candidates with extensive, directly relevant work experience may also be considered.
• One to three years of professional experience.
• Entry-level candidates may be considered.
• Customer service: Experience working with internal or external customers and communicating professionally with multiple stakeholders.
• Attention to detail: Demonstrated accuracy in data entry, auditing, payment processing, or other detail-intensive work.
• Analytical ability: Skill in reviewing work, identifying issues, and providing constructive feedback to improve processes.
• Collaboration: Proven ability to work effectively across teams.
• Excel: Intermediate proficiency with spreadsheets and templates is required.
• Advanced functions such as VLOOKUPs and macros are not necessary.
• Utility experience: Helpful but not required; training will be provided.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.