CNC Machine Tool Field Service Specialist

Job Description

Job Description

Shape the Future of Precision Manufacturing

Cutting-edge machines. Supportive culture. Ongoing growth and learning.

A Day in the Life

Morning dispatch takes you to a 5-axis VMC in Seattle. You arrive, diagnose a servo fault, and have the spindle humming before lunch. In the afternoon, you swing down to a 2-axis lathe in Portland for a preventive maintenance visit and finish the day coaching a customer’s team on best practices. Your “office”? The Pacific Northwest. Although we have a Wilsonville location, you’ll rarely need to stop in—your focus is on supporting customers where they build.

Why This Role Matters

As a CNC Machine Tool Field Service Specialist, you’ll keep sophisticated machining centers and turning centers producing at peak performance. You’ll be the trusted expert customers rely on to solve complex problems quickly, professionally, and ethically—turning first-time callers into raving fans.

What You’ll Do

• Own day-to-day field service across the Pacific Northwest: installations, service calls, and preventive maintenance.
• Troubleshoot, diagnose, and repair mechanical, hydraulic, electrical, and pneumatic systems.
• Resolve customer issues end-to-end; provide sales support and occasional on-site training.
• Communicate clearly with operators, engineers, and leadership; represent Ellison Technologies with integrity.
• Document work thoroughly—maintain customer records and technical documentation.
• Take full ownership of your cases and projects; perform other related duties as assigned.

What You Bring

• Hands-on experience installing, maintaining, and repairing CNC machining centers and CNC turning centers.
• Strength in PLC, electrical, mechanical, hydraulic, and pneumatic troubleshooting.
• A customer-first mindset and crisp communication.

Tools, Tech, and Territory

• Machines: CNC Mill (3–4 axis VMC), CNC Mill (5+ axis VMC), CNC Lathe (2–4 axis), CNC Lathe (5+ axis), CNC Swiss Lathe.
• Proficiencies: PLC Troubleshooting, CNC Machine Repair, Electrical and Pneumatics Troubleshooting, Industrial Electrical, Equipment Diagnostics & Troubleshooting.
• Region: Pacific Northwest market; minimal time in the Wilsonville office.

We’ve Got Your Back

• Car allowance, company cell phone, and laptop.
• Fuel covered.
• Streamlined reporting so you can focus on the work that matters—getting elite machines back in the cut.

Our Mission and Culture

Mission: Equip manufacturers to compete and win, both locally and globally!

“The Ellison Way principles continue to drive our company forward. The Ellison Way principle of Adaptation will ensure that Ellison will evolve to further grow market share, strengthen our relationships with our key partners and our customers. The major focus moving forward must be on the development of Ellison’s most valuable resource – its people." — Graham Hooper, CEO

Learn more about who we are on our About Us page.

Equal Opportunity

*"Ellison Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”