Contact Representative
US Department of War
Duties
Help
Maintain tracking systems for problem resolution and conduct in-service training to improve clinic staff awareness of patient perceptions.
Direct the Customer Service Program to educate patients and staff on healthcare options, rights, and responsibilities.
Ensure all guidance materials related to CHAMPUS and TRICARE are current and accessible.
Develop and implement communication strategies including news releases, bulletins, meetings, and seminars to keep the population informed.
Manage beneficiary claims and billing issues by tracking and resolving investigations within regulatory timeframes, acting as a liaison with Fiscal Intermediaries.
Vacancy posted 1 day ago
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