Terminal/Ramp Monitors

Job Description

Job Description

Summary: Responsible for being the initial point of contact, airport wide for operational needs by performing the following duties.

Pay Range : $24 - $27 per hour

Be the Nerve Center of O'Hare's Busiest Hours

O'Hare doesn't slow down — and neither do you. As a Terminal Ramp Monitor, you're the airport's real-time command post, keeping tabs on everything from bag makeup to boarding gates across O'Hare's Common Use premises. When flights run smooth, it's because someone was watching every moving piece. That someone is you.

This isn't a desk job and it isn't a ramp-crew job — it's the role that ties them together. You'll be the first point of contact, airport-wide, when operations need a steady hand and a sharp eye.

What You'll Own

Be the go-to during irregular operations — when weather, delays, or disruptions hit, you're coordinating the response.

Monitor day-to-day operations across airport-wide Common Use premises, keeping everything running on schedule.

Oversee ticket counter, bag makeup, baggage claim, and recheck counter assignments on Common Use premises.

Keep eyes on hold room and gate operations through Common Use devices, making sure passenger flow stays smooth.

Track F.I.S. (Federal Inspection Services) operations related to international passenger processing.

Coordinate directly with Tower staff to keep the full Common Use operation aligned airport-wide.

Assess Common Use operational performance and spot issues before they become delays.

Generate daily operation reports that keep leadership informed and operations accountable.

Step up wherever needed — this role flexes with whatever the airport throws at it.

What You Bring

Driving credentials: Ability to obtain and maintain a basic yellow driving stripe for O'Hare Airport, drive on the airfield, and keep a clean driving record.

Education/Experience: Associate's degree (A.S.) minimum from a two-year college or university, plus 1–2 years of related airport operations/customer service experience — or an equivalent combination of education and experience.

Communication skills: Strong written and verbal communication — you'll be writing reports, corresponding across departments, and briefing groups of managers, clients, and the public.

Sharp reasoning ability: Comfortable defining problems, gathering data, and drawing solid conclusions from technical instructions, diagrams, and shifting variables.

Working math skills: Comfortable with figures, proportions, percentages, and basic algebra/geometry.

Computer proficiency: Familiarity with word processing, spreadsheet, internet, and database software.

Situational awareness and professionalism that holds up under pressure, plus sound judgment when it counts.

The Environment

You'll work near moving mechanical parts, aircraft, and airport ground service equipment as a regular part of the job, with occasional exposure to fumes or airborne particles. Noise levels are typically moderate. This is a hands-on, airfield-adjacent role for someone who wants to be where the action is — not behind a desk removed from it.

Why IGC

High-impact role. You're the coordination point that keeps Common Use operations airport-wide running without a hitch. Real ownership. Daily reports, direct Tower coordination, and hands-on problem solving — your judgment matters here. Career runway. Airport operations experience at one of the busiest airports in the world opens doors across the industry.  

O'Hare energy. Few places move faster or teach you more about how a major airport truly runs.