Scientist II, Field Applications Bioinformatics Support

Scientist II, Field Applications Bioinformatics Support PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. Essential duties and responsibilities Assist and enable customers and collaborators to ensure successful use of PacBio data analysis software Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software Be the primary contact for customers to understand their sequencing data Ensure timely bioinformatics and software assistance in response to customer inquiries Support sales in conducting scientific presentations, technical discussions, and customer meetings Work closely with application specialists, sales, service engineers, and technical support Provide customer feedback to product marketing and software development Support rollout of new software and assist with software installations Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instrument installations The role is field based, and up to 20% travel for onsite support and training is expected Required Qualifications MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field 2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry Well‑experienced with high throughput DNA sequencing data analyses and pipelines Knowledge of state‑of‑the‑art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping Understanding of Unix systems administration, networking, and large‑scale compute hardware Experience with bash scripting, Python, and R Excellent troubleshooting capabilities, and experience with good practice in customer support Track record of conducting scientific presentations in person and virtually to internal and external audiences Excellent verbal, written, and interpersonal communication skills Strong time management, organizational and planning skills Great cross‑functional team player Customer‑focused mindset with the empathy to understand different levels of customers Good networking and customer relationship building skills Ability to work in a fast paced and growing commercial environment Valid driver’s license with a clean driving record Live near an international airport Preferred Experience Experience with PacBio data and tools Experience with WDL/snakemake/nextflow Previous work with CRM platforms is a plus, in particular Salesforce Proven ability and motivation to work independently, i.e., in a home office‑based position Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols is a plus Candidates must have current authorization to work in the United States without the need for present or future sponsorship. You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties. All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at View phone number on click.appcast.io, or View email address on click.appcast.io for assistance. Salary Range: $93,400.00 - $140,000.00 Visit our following pages for more information on: FAQs Benefits Culture Equal Opportunity Employment. At PacBio, we’re all on a mission to enable the promise of genomics to better human health. It’s what fuels us every day. Our team is passionate about catalyzing scientists pursuing biological discoveries, and we’re looking for exceptional individuals like you to join us. If you’re interested at being at the intersection where health and technology come together, then consider joining our team. We look forward to meeting you. Core Values BE CURIOUS. Our future depends on it. DELIGHT OUR CUSTOMERS. We strive to get it right every time. TAKE ACTION. We move fast and take calculated risks. EXECUTION MATTERS. Our customers rely on us. WORK TOGETHER. We care deeply about each other. #J-18808-Ljbffr