Patient Services Rep Float Full time

Patient Services Representative Salary: $18.84 - $24.49 hourly. Placement within the salary range is dependent on relevant work experience and internal equity. For positions represented by a labor union, placement is guided by the collective bargaining agreement rules. Benefits include tuition and student loan reimbursement, professional development support, wellbeing fund, 401(k) match, excellent medical, dental and vision coverage, life insurance, annual salary increase and incentive bonus, paid time off and holiday pay. The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s code of ethics and corporate compliance program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards. Responsibilities Greet patients as they enter the office. Obtain required patient information and perform patient registration, including verifying insurance information and collecting co‑pays and outstanding balances. Obtain and update patient demographic and company information. Answer phones and schedule appointments. Direct and document patient calls as appropriate. Coordinate scheduling of outside testing for patients. Serve as liaison between patient and practice. Provide backup for scheduling appointments. Perform all aspects of daily work in a manner that contributes to and ensures an environment of patient safety and confidentiality. Complete daily reconciliation report to assure charges have been entered correctly. Pull charts and readies them for the next day appointments; file completed patient charts daily. File test/procedure results into the inpatient medical record after physician has signed off on the results. Liaise with company representatives or potential employees to assure correct services are provided. Review Epic chart prior to patient appointments, making sure consents are within the past 12 months and insurance card is current. Respond to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol. Qualifications Required: High school diploma or GED equivalent. Zero to two years’ experience in a customer service position. Preferred: Bachelor’s degree. One to three years prior physician office experience. Working knowledge of medical terminology. Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence tools may be used in some portions of the candidate review process for this position, however all employment decisions will be made by a person. Sign‑on Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family. Benefits

• 10,000 Tuition Reimbursement per year ($5,700 part‑time)
• 10,000 Student Loan Repayment ($5,000 part‑time)
• 1,000 Professional Development per year ($500 part‑time)
• 250 Wellbeing Fund per year ($125 part‑time)