E-Commerce Returns & Customer Service Associate (Mobile Devices)

Job Description Job Description About Us
We are a fast-growing e-commerce company specializing in mobile phones and consumer electronics. Our team is committed to delivering high-quality products and outstanding customer service. We are seeking a dependable, detail-oriented individual to handle returns processing, customer support, and incoming inventory.
Key Responsibilities
Customer Returns & Refunds
Receive and process returned merchandise

Inspect devices for condition, functionality, and completeness

Determine eligibility for refunds, exchanges, or restocking fees

Issue refunds accurately according to company policies

Record return details and outcomes in internal systems

Customer Service
Respond to customer emails professionally and promptly

Resolve order issues, return requests, and product inquiries

Maintain a calm, solution-focused approach

Escalate complex cases when needed

Inventory & Warehouse Tasks
Receive, verify, and log incoming shipments

Unpack, inspect, clean, and prepare devices for resale

Grade merchandise based on cosmetic and functional condition

Label, organize, and stock inventory on shelves

Maintain accurate counts and an organized workspace

Qualifications
Strong attention to detail and organizational skills

Excellent written communication (email-based support)

Comfortable handling smartphones, tablets, and electronics

Basic computer proficiency (email, order systems, spreadsheets)

Ability to lift boxes up to ~40 lbs and stand for extended periods

Ability to follow procedures and work independently

Preferred:
Prior experience in e-commerce, warehouse, or electronics environment

Experience processing returns and refunds

Familiarity with grading or testing consumer electronics

Experience using Amazon Seller Central is a strong plus

Personal Attributes
Reliable, punctual, and trustworthy

Strong work ethic and willingness to learn

Customer-focused mindset

Able to multitask in a fast-paced environment

Compensation & Benefits
Competitive hourly pay (based on experience)

Opportunity for advancement within a growing company

Stable, long-term position

Company Description busy ecommerce and mobile phone refurbishing company Company Description busy ecommerce and mobile phone refurbishing company