HTM Healthcare Engineering Tech I (Lab Equipment Field Service Engineer) - Southaven, Mississippi

City Southaven

State MS

Remote NO

Department Healthcare Technology Management

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Additional Schedule Details:

Responsibilities and schedules may vary as operational milestones are achieved with the anticipated post-launch schedule for the lab is as follows:

• First Shift: 2:00 AM – 10:30 AM
• Second Shift: 10:30 AM – 7:00 PM
• Tuesday–Saturday
  

For the HTM Healthcare Engineering technicians, it will initially be a team of 4 technicians, 2 on first shift and 2 on second shift (see above), with flexibility based on service and laboratory needs.

This position is a limited-tenure role intended to support the formation, launch, and stabilization of a new company and laboratory. As the organization matures, the role is expected to transition to a permanent infrastructure position within a separate company operating independently from Mayo Clinic Laboratories.

Candidates will need to have the ability to travel for vendor specific training both domestically and internationally.  Within the first year of employment, technicians will need to travel to Europe to receive technical training for up to 3 weeks and will likely have the need to travel for additional training throughout their career in order to be successful in this position.

An HTM Technician maintains medical, clinical equipment and systems through effective implementation of the Mayo Clinic Medical Equipment Management Plan. Technician must demonstrate technical and mechanical skills and tasks associated with the planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, imaging equipment and interconnected patient care systems. 

Technicians in this position must be highly customer focused with outstanding communication and interpersonal skills. They must have the ability to prioritize service calls appropriately, and to adhere to Mayo policy and procedure. 

Service calls are communicated to the technician through HTM Leadership, HTM Support Specialists, or CMMS dashboard. Emergent calls directly from the customer may require a rapid response time. On-call and overtime may be required, as well as travel to other Mayo Clinic sites and applicable vendor training.

The technician must be committed to continuously improving their knowledge to develop a mastery of increasingly complex equipment and supporting Mayo’s mission.

An HTM Technician Level I will generally work on lower complexity, high volume equipment such as infusion pumps, SCDs, centrifuges, microscopes, or entry level imaging and x-ray.

Qualifications

Associate’s degree in Biomedical Electronics/Healthcare Technology Management, Electronics, Mechatronics, Engineering (mechanical/computer/electronics), or technical discipline; or U.S. Military training in biomedical electronics, mechatronics, or engineering (mechanical/computer/electronics); or H.S. Diploma or another technical certificate with 3 years of related experience. Related experience includes maintaining medical equipment or medical systems (typically a field service technician).

For laboratory or research positions: Associate degree or higher in medical/clinical laboratory science, medical technology, or other related science fields and experience maintaining lab or medical equipment/systems.

These positions will be supporting basic laboratory equipment (centrifuges, microscopes, etc) as well as high complexity laboratory instrumentation (laboratory automation, analyzers, liquid handlers, mass spectrometers, etc).  Vendor specific training will be made available to staff that are hired on to ensure that they are successful.  Candidates with field service experience with laboratory equipment is preferred but not required.

Preferred Qualifications

• AAMI ACI Certification: AAMI-CBAT, CBET, CRES, CHTM, CISS, CCEACCE-HTCC, CCE
• Vendor training on relevant equipment 
• Knowledge of safe work practices around biological, chemical, radiation and energy hazards 
• Familiarity with test and QA tools/software needed to perform medical equipment maintenance 
• Knowledge of mathematics, physics, chemistry, anatomy, physiology, biology, and medical terminology

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program. 

Exemption Status

Nonexempt

Compensation Detail

$32.39 - $43.73 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

This position will be 100% on-site in Southaven, Mississippi. Responsibilities and schedules may vary as operational milestones are achieved with the anticipated post-launch schedule for the lab. Please see job description for more details.

Weekend Schedule

This position requires a weekly on call rotation once every 4 weeks.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" .  Mayo Clinic participates in  E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Miranda Grabner