Account Manager - Affinity Partnerships

Job Description

Job Description

Western Mutual Insurance Group is seeking an Account Manager to support and grow our Affinity distribution channel through the EZAffinity platform. This role will focus on building relationships with mortgage and real estate professionals, improving partner engagement and production, and helping establish scalable workflows and operational processes to support long-term channel growth.

This is a hybrid role that combines account management, business development, CRM coordination, and operational support. The ideal candidate is comfortable managing relationships while also helping improve the systems and processes that support partner onboarding, communication, engagement, and production.

The position will initially focus heavily on strengthening the operational foundation of the Affinity program, including CRM workflow management, partner engagement processes, follow-up structure, and coordination between internal systems. As the channel continues to grow, the role is expected to expand further into partner development, production growth initiatives, process leadership, and broader operational responsibility within the Affinity channel. This position offers long-term growth potential for candidates interested in helping build and scale a developing distribution channel.

Responsibilities include:

• Identifying, procuring and managing relationships with mortgage professionals, real estate professionals, and other affinity partners using the company CRM (Freshworks)
• Monitoring partner activity, engagement, and production trends to help identify growth opportunities and retention risks
• Assisting with onboarding, activation, and ongoing engagement of new and existing partners
• Helping build and maintain workflows within Freshworks CRM to improve follow-up, communication, and partner lifecycle management
• Supporting CRM and reporting initiatives, including manual or interim processes needed to bridge gaps between systems
• Participating in networking events, partner meetings, and in-market visits throughout Arizona and periodically in Nevada, Utah, Texas and California
• Assisting with policies and transactions requiring underwriting review and communicating updates to partners throughout the process
• selling homeowners insurance policies to homeowners through relationships with our lending partners. This person will also respond to customers contacting us for quotes both by phone and on line and explaining and reviewing coverages
• Coordinating with internal departments including Direct Sales, Underwriting, and IT/Development to improve partner experience and operational efficiency
• Helping establish scalable processes and structure to support future growth of the Affinity channel

The ideal candidate is organized, process-oriented, comfortable working with technology and CRM systems, and capable of balancing relationship procurement and management with operational responsibilities in a fast-moving environment.

Qualifications:

• 3+ years of experience in account & relationship management and B2B sales
• Experience working with CRM platforms such as Freshworks, Salesforce, HubSpot, or similar systems
• Experience in insurance, mortgage, real estate, affinity marketing, or partner-based sales environments is preferred
• Strong communication, organization, and follow-up skills
• Ability to manage multiple priorities and adapt in an evolving environment
• Comfortable working with operational processes, reporting, and workflow coordination
• Property & Casualty license is preferred but not required
• Clean driving record required
• Bilingual is a plus

This position is based in Arizona with a hybrid work environment and some travel required for partner meetings, training, and networking events.

Compensation & Benefits

• Base salary range of $60,000 – $90,000 , depending on experience
• Eligibility for a performance-based bonus program tied to business objectives, partner growth, engagement, and production metrics
• Performance goals and bonus structure may evolve over time based on business priorities and the growth stage of the Affinity channel

Western Mutual offers a competitive benefits package including medical, dental, life insurance, paid sick and vacation, holiday pay, 401(k), and profit sharing.

Please submit your resume and salary requirements for consideration.

Please see our Privacy Notice For Job Applicants here:

The Western Mutual Insurance Group has been providing excellent customer service to homeowners throughout the Southwestern United States for over 80 years. We are rated A (Excellent) ) by A.M. Best Company and have been named among the Top 50 Property Casualty Insurers in the country by Ward’s.
Our constant endeavor in employee relations is to maintain a well-trained, enthusiastic and efficient group of employees who work together to make our business successful, thus enhancing the career goals of every employee.

Please see our Privacy Notice For Job Applicants here:

Company Description

The Western Mutual Insurance Group has been providing excellent customer service to homeowners throughout the Southwestern United States for over 80 years. We are rated A (Excellent) ) by A.M. Best Company and have been named among the Top 50 Property Casualty Insurers in the country by Ward’s. \r\nOur constant endeavor in employee relations is to maintain a well-trained, enthusiastic and efficient group of employees who work together to make our business successful, thus enhancing the career goals of every employee.\r\n\r\nPlease see our Privacy Notice For Job Applicants here:\r\n