Pet Parent Concierge - Dog Daycare Front Desk

PET PARENT CONCIERGE

Onboarding BONUS!! After a successful completion of 90 days, you receive $250! And, after 6 months, another $500! Do you LOVE dogs? Would you love to WORK with dogs? Dogtopia is looking for fellow dog lovers to join our growing team as a Pet Parent Concierge! Dogtopia is the industry leader in dog daycare, where health and safety is always our #1 priority. We provide a fun, fast‑paced work environment that focuses on team culture and always makes it the Most Exciting Day Ever! Purpose Beyond Profit We “Enhance the joy of dog parenthood…” by providing clean, safe, and educational dog daycare to our furry guests and their pet parents. We believe in creating better canine citizens by truly S.E.E. (Socializing, Exercising, and Educating) each dog, which we believe helps keep dogs in their loving, forever homes and out of shelters. We also “...Enable dogs to positively change our world” through our Dogtopia Foundation covering nursing veterans, youth literacy, and autism employment initiatives. The Role Pet Parent Concierge: The first point of contact for our pet parents. The best customer service/front desk position you could ask for if you love talking about dogs all day. Responsibilities Provide excellent customer service Answer phones and emails Greet pet parents Answer pet parent questions and collect their information Educate pet parents about Dogtopia and our requirements, as well as our Weekly Wellness Plans Schedule services and set up Meet & Greet meetings Check dogs in and out Escort dogs to and from their pet parents Give tours Understand our Dogtopia-isms Maintain a neat and organized environment Perks and Bonuses Bring your dog to work Onboarding, retention, and team member referral bonuses up to $500 each Birthday bonus Team support bonuses for filling in when needed Competitive base pay with quarterly check‑ins and reviews Holiday bonuses and holiday pay Access to free mental healthcare tools Medical insurance for full‑time team members Opportunities for cross‑training and company advancement Strong, positive team culture that values inclusivity and transparency Hands‑on managers who work side‑by‑side with our team Personal development opportunities in the dog industry, sales, customer service, and dog behaviour and handling Paid online Dogtopia Connect training prior to your first day* Company‑wide focus on health and safety – pups and people *Some courses in Dogtopia Connect are industry certifications and eligible for CEUs through the CCPDT. Requirements Must love dogs Customer service experience Friendly Strong attention to detail Teamwork Positive attitude Able to multi‑task Reliable attendance Sales and scheduling experience is a bonus but not required as long as you’re willing to learn #J-18808-Ljbffr 5G Dogtopia LLC