Automotive Counter Person
Groton Tire and Auto Service
Job Description
Job Description
We have an immediate opening for an Automotive Counter Assistant. The position will start as part time. Work hours will occur Monday through Friday from 7:30 am to 4:00 pm.
Automotive counter person(s) are the primary link between vehicle owners and repair technicians, managing customer service, repair orders, and service and tire sales. Our family owned and operated business loves our customers and pride ourselves on the relationships we have built with them over many years.
Core Responsibilities
- Customer Greeting: Welcomes clients, listens to car troubles, and records descriptions on repair orders.
- Liaison Work: Explains mechanic findings and translates complex mechanical terms into clear options for the customer.
- Estimates & Sales: Provides written cost estimates for parts and labor, recommending manufacturer-suggested maintenance.
- Workflow Management: Schedules appointments, sets promised pickup times, and tracks keys or vehicle status. [1, 2, 3, 4, 5, 6, 7, 8]
Required Skills
- Communication: Listens patiently and explains technical problems clearly.
- Sales & Service: Balances customer trust with dealership revenue goals through service recommendations.
- Automotive Knowledge: Understands basic vehicle systems, parts, and warranty policies.
- Organization: Uses shop management software to track multiple repair tickets at once.
If you meet these requirements and want to grow with us, please come into our shop and drop off your resume. We are willing to train the right person.
Vacancy posted 6 days ago
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