Senior Info Sec Operations Engineer

Role Description

What you get to do in this role:

• Experience with Okta admin console and REST API (user/group lifecycle, session management, directory integration)
• Production experience building Python automation scripts (testing, error handling, logging, observability)
• Hands-on experience with SailPoint IIQ connectors (configuration, troubleshooting, custom rule development)
• Familiarity with ServiceNow ITSM, workflow automation, and integrations (MCP servers, Flow Designer)
• Experience with AI/LLM concepts, prompt engineering, or API-based automation (building chatbots, autonomous agents, or similar)
• Exposure to Splunk, Grafana, or similar observability platforms
• DevOps/GitOps experience, CI/CD pipeline familiarity, or infrastructure-as-code exposure
• CISSP, CISM, or equivalent IAM certification
• Background in FedRAMP-compliant environments or similar compliance frameworks
• Solid experience in Agile development processes and DevOps culture
• Learning mindset and keen interest to build knowledge of User Access Management and AI-native automation

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 4+ years of hands-on IAM experience, including SailPoint IIQ 8.x+ operations in enterprise environments
• Deep operational experience with two or more of: Active Directory, Entra ID, LDAP, Okta, PAM (CyberArk/PBUL)
• Intermediate-to-advanced proficiency in at least one programming/scripting language (Python preferred, but PowerShell, Bash, or JavaScript acceptable)
• Proven experience with RESTful API design and consumption (Okta SDK, SailPoint SDK, or equivalent)
• Working knowledge of identity governance concepts: role-based access control (RBAC), access requests, certification workflows
• SQL fluency for data analysis and troubleshooting
• Familiarity with ITIL practices (incident, problem, change, service request management)
• Experience troubleshooting complex account provisioning/deprovisioning workflows in multi-directory environments
• Strong documentation and communication skills; ability to translate technical details into executive-ready briefs
• Demonstrated ability to work effectively in distributed, asynchronous environments (across timezones)
• Comfort operating in FedRAMP-compliant environments with audit trail and compliance considerations
• Proven problem-solving and analytical skills with excellent written and verbal communication abilities
• Ability to build strong stakeholder relationships across GRC, Legal, Security, and Engineering teams

Requirements

• Base pay of $161,300 - $274,200, plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Benefits

• Flexible and remote work options.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.