Urgent Care Veterinary Shift Lead

Overview UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment. Department: UrgentVet Hospitals Location: UrgentVet - Chapel Hill Responsibilities To perform the duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provide operational support across all shifts. Provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and to steward hospital leadership goals by maximizing productivity and profitability. Direct, plan, coordinate, and perform a variety of duties concerned with animal health and client education to ensure consistent, efficient, quality care for patients. Partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments. Click here to take a virtual tour of our clinic. Assigning cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations. Assisting with client resolution decisions, invoice adjustments, and client experience exceptions. Training and mentoring new paraprofessional staff. Addressing broken equipment issues and assist in inventory management. Performing other duties as assigned. Must be able to lift 40 lbs. This position requires regular on-site presence as an essential function of the role. In-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws. Qualifications Two years of experience in healthcare, veterinary profession, or service-type industry required. Medical background with medical terminology training required. Associate degree or veterinary technician certification/licensure preferred. Six months of prior experience in a management position strongly preferred. Animal handling experience including patient restraint, sample collection, and monitoring. Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation. Benefits Health Care Plan (Medical, Dental & Vision Options) 401k Match Generous paid time off (PTO) Paid Parental Leave + Paid Maternity Leave One (1) Work/Life Balance day off Short-term and long-term disability options Supplemental insurance options Discounted Veterinary Care Scrub allowance Hands-on and E-training Professional growth opportunities Tuition assistance for prospective Veterinary Technician Students Tuition reimbursement for Credentialed/Registered Veterinary Technicians #J-18808-Ljbffr