Medical Support Assistant (Advanced)

Job TitleVA Careers - Medical Support AssistantDutiesIncumbent will work primarily at the VA Medical Center Prosthetics and Sensory Aids Service customer service office.Incumbent is responsible for receiving and directing all incoming and outgoing phone calls.Incumbent is responsible to distribute, collect and forward Prosthetic Patient Customer Service surveys.Displays and/or develops prosthetic and sensory aid informational handouts for ease of patient understanding.Incumbent advises on selected nonmedical benefits of a routine nature and refers Veterans as needed to Prosthetic Representative or Purchasing Staff.Incumbent will receive all mail. Incumbent will coordinate Prosthetic staff schedules, VA Police and parking permissions for all approved in-service requests.Incumbent composes, edits letters and/or performs various administrative functions for Chief or Assistant Chief of Prosthetics.Scheduling and Clinic SupportIncumbent is responsible for using the Prosthetic and Sensory Aids Service appointment schedule which involves scheduling patients by referral (consults), from another clinic as a walk-in, telephone requests, and inpatient hospital calls or prior to discharge if needed.Incumbent will review patient's record, schedule patient for appointment if appropriate, and keep listing of backorder items. Incumbent is responsible for reviewing the daily schedule to identify those patients failing to report for clinic appointment.Incumbent is responsible for reviewing the daily VISTA mail system to determine those patients that have requested cancellation or reschedule of appointments.Incumbent is responsible to contact patients to reschedule missed appointments.Incumbent reschedules clinics that are canceled and prepares notices for patients on initial or rescheduled appointments.Incumbent is responsible for scheduling appointments for clinics conducted by Prosthetic practitioners.Incumbent reviews delayed order report (DOR) and distributes consults, when necessary to appropriate practitioners for continued review/action.Purchasing SupportIncumbent performs purchasing activity as needed and reviews daily alerts to ensure timely response and action.Utilizing prosthetic purchasing screens will identify by looking up the purchase order, the purchase agents to provide incoming invoices and distribute accordingly.As necessary, they will notify Prosthetic Purchase Staff when Veterans request either by phone or in person prosthetic items.Work ScheduleMonday to Friday, 8:00am - 4:30pmTeleworkAd-hoc Only, will be discussed during the interview process.VirtualThis is not a virtual position.Functional Statement #21K60-ARelocation/Recruitment IncentivesNot AuthorizedPermanent Change of Station (PCS)Not Authorized