LPN / Clinic Secretary

Schedule: Monday through Friday

Typical Shift: 10:00am to 6:30pm

The Clinical Support Coordinator and LPN serves as both a clinical and administrative resource within the outpatient clinic. This position is responsible for coordinating patient access and clinic operations while performing nursing functions within the scope of Licensed Practical Nurse licensure. The role provides frontline patient support, scheduling and registration services, medication and treatment coordination, and assists providers in delivering safe, effective patient care. Duties are performed in accordance with the Wisconsin Nurse Practice Act, applicable regulatory requirements, and Rogers policies and procedures.

Job Duties & Responsibilities

Patient Access and Clinic Operations

• Serve as the primary point of contact for patients, families, and visitors.
• Answer telephones and provide information regarding Rogers programs and services.
• Register, schedule, and check patients in and out of appointments.
• Verify patient demographics, insurance coverage, guarantor information, and required consents.
• Coordinate referrals, patient transfers, and follow up appointments.
• Maintain clinic supplies and coordinate ordering as necessary.
• Maintain medical records and ensure accurate placement of documentation within the electronic health record.
• Complete operational reports, metrics, and assigned administrative projects.
• Respond to crisis intervention and emergencies.

Clinical Support Responsibilities

• Collect and document patient information, including admission and discharge related information.
• Observe and report changes in patient condition and communicate concerns to the treatment team.
• Participate in patient assessments, treatment planning, and care coordination under the direction of a Registered Nurse, physician, or other authorized provider.
• Obtain and process physician orders and medication reconciliation activities as permitted by licensure and policy.
• Administer medications and monitor for therapeutic and adverse effects consistent with state regulations and organizational policy.
• Educate patients regarding medications, treatments, and clinic processes.
• Facilitate communication between patients, providers, pharmacies, insurers, and external agencies.
• Maintain patient confidentiality and advocate for patient rights.
• Assist in responding to patient concerns and escalating urgent clinical issues appropriately.

Professional Responsibilities

• Maintain compliance with hospital, nursing, infection prevention, employee health, and regulatory requirements.
• Participate in ongoing education and competency development activities.
• Demonstrate positive communication, professionalism, and customer service with patients, families, providers, and coworkers.
• Participate in departmental improvement initiatives and assigned projects.

Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.

• Be open to change and actively support change.
• Be open to others’ ideas and points of view.
• Evaluate employees objectively and provide employees with periodic feedback.

Promote department goals as well as the mission of the hospital.

• Communicate goals to fellow staff members.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (i.e., Joint Commission , State of Wisconsin).
• Maintain and/or communicate to appropriate party function backlog at a set time.
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in the department, as directed.

Participate in hospital committees, performance improvement team meetings, and team projects, as directed.

• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Demonstrate good organizational skills.
• Contribute in a positive, solution-focused manner.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Project a professional image by wearing appropriate, professional attire.
• Ability to influence departments within Rogers and provide technical guidance.

Additional Job Description

Education/Training Requirements

• Current Licensed Practical Nurse license in good standing required.
• High school diploma required.
• Outpatient, behavioral health, or medical office experience preferred.
• Electronic health record experience preferred.
• CPR certification required.
• Crisis prevention/intervention training required.

Licensed Practical Nurse - Cert

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)