Guest Services Associate

Job Description

Job Description

Description:

We’re building our team!!

Come be a team member of the most fun attraction in the Smokies, featuring the longest coaster in Tennessee!

As a Guest Services Associate you will be our customers first impression of our company so you must exceed their expectations. You will greet every guest and educate them by explaining our attractions and pricing. Using our Point-of-Sale system, you will efficiently process the customers transaction following appropriate company policies and procedures. Maintain a welcoming atmosphere for our guests and a great work environment for your fellow team members is a must.

Our park will be open year-round so we have positions that will fit your needs! Whether you are looking for a new career, extra hours, change of pace, or summer job we have something for you!

• Full Time, Part Time, Seasonal
• Day Shift, Mid-shift, Evening Shift
• Medical, Dental, Vision, and Life insurance options for Full Time Team Members
• Great Pay including bonus and incentive programs
• Paid weekly
• Opportunity for professional growth and advancement
• Perfect for College Students looking to earn money during the Summer and School Breaks!
• Great way for Teachers to stay busy during down times or get a break from the classroom!
• Fun family work environment
• Exchange Program with other local attractions
• Team Member Events
• PTO Program
• 401(k) with 5% company match

Rocky Top Mountain Coaster is an equal opportunity employer and we value diversity. All employment is decided based on qualifications, merit, and business needs.

Requirements:

• Welcomes customers promptly with a professional and friendly attitude.
• Asks and answers questions to educate our guests on all aspects of the attraction and options available.
• Participate in upsell strategies as directed by management.
• Properly operate the Point-of-Sale system and efficiently and accurately handle cash and other forms of payment.
• Display knowledge of all coupons, vouchers, and other special ticket types available.
• Maintain a clean and sanitary work environment.
• Identify and handle any customer concerns and complaints involving Management when necessary.
• Must be able to maintain a quick and efficient pace when completing transactions to ensure a great customer experience.

Management reserves the right to change and/or add to these duties at any time.