Assistant Director

Assistant Director

Marsha's House is a shelter for 81 homeless men and women who identify as part of the LGBTQ community. The shelter is in the Belmont section of the Bronx.

Overall Responsibilities:

Under the general direction of the Shelter Director, with latitude for independent action, the Assistant Director coordinates with the Building Manager and the Director of Social Services to ensure that the day-to-day operations are up to Project Renewal and Department of Homeless Services (DHS) standards; supervises the Residential Aides, making sure the shelter is staffed by them on a 24/7 basis in accordance with DHS guidelines, which include the necessary ongoing First Aid training, fire safety certification, and Opiate Overdose Prevention Training; oversees the activities providing for the safety of the residents and staff in the building; performs related work.

Essential Duties and Responsibilities:

• Monitors day-to-day activities to ensure there is a clean, safe, and secure environment provided for both clients and staff. Regularly tours the interior and exterior of the building to make sure conditions are in accord with established standards. Initiate corrective action if necessary
• Ensure that Incident Reports are prepared by staff and submitted to both Project Renewal and DHS staff in a timely fashion, providing all relevant information and documentation as soon as possible following the incident
• Supervise Residential Aide program staff to ensure that services are being provided to the clients, security protocols are being followed, and that notations are being made in the designated logs
• Ensures that staff are provided training in required skills, including communicating and interacting with clients, security protocols and use of security equipment, record keeping and incident reporting
• Monitors the implementation of the Shelter Emergency Plan, which includes conducting required Fire Drills three times a month; maintaining the records to have current certificates for Fire Safety Warden, scheduling staff for training as needed
• Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues
• Assists the Director in compiling information and documentation needed to defend a claim submitted by either client or staff member
• As designated by the Director, attends the District Service Cabinet Committee and Council meetings
• Performs other duties as assigned by the Shelter Director

Qualifications:

• BA degree in social work or related human services is preferred.
• Associates degree with minimum of five (5) years' experience, working with mentally-ill, LGBTQ+
• Fire Guard certification F=02 or Fire Safety Coordinator F-80
• Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills
• Team Building: Ability to develop and foster, through demonstration, team spirit, enabling staff to overcome the challenges of providing services needed to a special client population
• Communication: Excellent oral, writing, and listening skills, are a must
• Organizational: The ability to work within a highly pressurized, deadline environment, while meeting the short- and long-term mandates of the program
• Interpersonal: An ability to interface with clients as well as all levels of staff
• Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender, physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.