Supervisory Medical Administration Specialist - Patient Administration

Supervisory Medical Administration Specialist - Patient Administration

PD180320

The Supervisory Medical Administration Specialist supports the various units under the Patient Administration Section including Eligibility, Enrollment, Compensation & Pension, Emergency Room Administration, decedent affairs, fugitive - felon, as well as after-hours administrative operations performed by the Administrative Officer of the Day (AOD) and lower lead positions. They provide accurate and appropriate guidance and instruction in all aspects of eligibility and enrollment, analyze trends and processes, and coordinate with process improvement specialists teams to improve processes, and ultimately improve patient care programs in the organization. Major Duties include, but are not limited to:

• Provides a high level of administrative support to the Business Office, upper management and clinical services.
• Provide leadership in a wide variety of activities relating to enrollment, eligibility, compensation and pension, as well as emergent and after hours administrative operations and to provide support to the section's lead positions.
• Full responsibility for organizing, planning, directing and controlling all the programs aligned under PSS, and directly supervises several Program Support Assistants and AODs.
• Responsibility for formulating plans, evaluating and coordinating the day to day administrative management of the entire PSS program.
• Develops written operating procedures and schedules to guide employees in their work, provides training, assigns and coordinates the work.
• Establishes priorities, schedules and deadlines for routine and special work assignments and monitors the quality and quantity of work performed.
• Assures staff capabilities through recruiting, continuing short and long-term training, and staff participation in meetings and seminars.
• Serves as the system-wide technical expert and Program Manager for all enrollment and eligibility activities.
• Performs cost analyzes such as development of life cycle or other cost analysis of projects, or performance of cost benefit or economic evaluations of programs.
• All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service.

Work Schedule: Full-Time, Monday-Friday 8:00am - 4:30pm. May require some off-tour coverage.

Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not authorized.

Critical Skills Incentive (CSI): Not approved.

Permanent Change of Station (PCS): Not authorized.

US Department of Veterans Affairs