Admissions Student Services Representative BYU-Pathway Worldwide (Part-Time, Student Employee)

Job Title

Student Services Representative

Job Description

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Student Services Representatives are responsible for providing excellent support to BYU-Pathway Worldwide students. They can work between 8:00 am and 5:00 pm Monday through Friday, and we are flexible for staffing needs, within these times.

This part-time position typically works Monday Friday between the hours of 8 am - 5 pm. This position is a remote position. Disclaimer: Currently, most employees are working remotely and expected to work 15-20 hours per week during core department hours which are Monday - Friday 8 am - 5 pm. This position is temporal and may end at any time.

Additional hours may be available and needed during peak service times, such as the beginning of new semesters. Student Service Representatives may sometimes work up to 40 hours based on the employer's discretion.

To do the work, the following are required for an at-home setup:

• A quiet workplace
• Laptop or computer with a private at-home setup (no Chrome Books)
• 1024x768 (SVGA) screen
• 4 GB of ram
• Microsoft Edge and Google Chrome are recommended browsers
• Internet Bandwidth
• Minimum: 500 KBps upload speed; 1 MBps download speed (4 Mbps upload; 8 Mbps download)
• Recommended: 1 MBps upload speed; 2 MBps download speed (8 Mbps upload; 16 Mbps download)

By applying for this position, you are indicating that you are currently authorized to work in the United States without sponsorship, are currently physically residing and able to perform the work in Utah or Idaho and are willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City when requested by leadership.

Applicants MUST reside in Utah or Idaho to be eligible for this job.

If you are a BYU-Pathway student who lives anywhere other than Utah or Idaho please reach out to the CAREER SERVICES team for opportunities in your area.

Responsibilities

Specialized Projects:

Transfer Evaluation Team members support the Admissions Office by managing the evaluation of incoming transfer credits and academic records. This includes reviewing transcripts, applying institutional policies, and ensuring accurate articulation of coursework. Team members handle sensitive academic data and are responsible for maintaining strict compliance with the Family Educational Rights and Privacy Act (FERPA). A high level of attention to detail and confidentiality is essential in all aspects of this work.

Policy Review:

Student Service Representatives will stay abreast with policy changes as indicated in the knowledge base. In a rapidly changing environment, they must remain current on standard procedures. Employees will be regularly evaluated on performance and how well they follow policies and procedures.

Administration:

Student Service Representatives will participate in special projects and various administrative duties.

Qualifications

Education:

High School Diploma/GED or Equivalent or current enrollment in PathwayConnect

Current CES Student at one of the following institutions and must be living in Utah or Idaho:

Ensign College

BYU-Pathway Worldwide

BYU

BYU-Idaho

BYU-Hawaii (Living in Utah or Idaho)

*Students on an F-1 or J-1 visa must currently be enrolled at Ensign College

Other skills and qualifications:

Highly developed ability to verbally communicate in a clear and concise manner

Active listening

Caring and empathetic nature

Critical thinking and complex problem-solving

Mature judgement

Detail oriented

Self-Starter

Adaptability

Works well independently and collaboratively

Technologically Savvy

Ability to quickly establish and maintain interpersonal relationships

Excellent writing ability

Experience with Microsoft Office Suite helpful

Culturally and socially aware

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings giving Church members places to worship, teach, learn, and receive sacred ordinancesour employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.