Patient Services Representative

ESSENTIAL FUNCTIONS Provide a warm greeting for all patientsAnswers phones timely, in a polite manner, while continually providing excellent customer service Responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellenceActs as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communicationDisplay strong customer service skills that ensure that patients and family members have the desired patient experienceHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of careAssist with administrative duties in the office including but not limited to scanning of medical records and faxingCheck-in patient at desk depending on patient preferenceSchedule or connect patient to resources to schedule for ancillary services at checkoutAssist patients in education of financial responsibility and connect them to advocacy resources as neededObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesConducts patient interview to collect accurate financial, biographic and demographic information for registrationPromote patient portal and assist patients in registration when applicableCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information and follow-up appointments at checkoutAppropriately distribute / triage phone calls to other areas and / or clinical providersAccurately enters phone messages, that may require the use of medical terminology, for nurses and providers.Completes pre-operative forms accurately and timely.Verbal and written communication is clear, concise, and appropriate.Assists with clearing the message box when necessary.Follows all rules regarding giving medical advice, clinical responses, and identifying emergent symptoms/diagnoses. Participates in utilizing updated EHR workflows and data collection processes for program initiatives.Participates in staff development to maintain skills.Independently uses problem solving skills to resolve issues related to the completion of duties. Provide coverage at all UPC clinics as requested and/or needed