Project Manager

The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide. Position Summary Reporting into the Vice President of IT, the IT Project Manager is a strategic leader responsible for driving the successful delivery of IT initiatives that align with organizational priorities and maximize business value. This role champions operational excellence, innovation, and cross-functional collaboration, ensuring projects are executed with resilience, transparency, and measurable impact. Position Responsibilities Responsibilities include but are not limited to the following: Lead end-to-end delivery of IT projects, from intake and planning through execution, risk management, and close-out Manage IT project intake and portfolio prioritization, partnering with IT and business leaders to align work to strategy, capacity, and value Develop and maintain project plans, including scope, timelines, resourcing, dependencies, risks, and mitigation strategies Monitor delivery performance and elevate risks early, providing clear, executive-ready status, recommendations, and trade-offs Partner with stakeholders to drive adoption of new systems, coordinating change readiness, communications, and post-implementation review Coordinate internal teams and external vendors, ensuring accountability, continuity, and delivery against agreed outcomes Track outcomes and lessons learned, contributing to continuous improvement of IT project delivery practices Position Knowledge, Skills and Abilities Deep expertise in formal project management methodologies (Waterfall, Agile, Hybrid) and use of project management software (e.g., MS Planner/Project) Strong understanding of IT systems, infrastructure and enterprise applications Understands how applications are built, deployed, operated, and supported well to plan work, ask the right questions, manage dependencies, and coordinate the right people Ability to plan, track, and coordinate work across multiple projects with competing priorities Exceptional organizational skills, with proven ability to manage dependencies, risks and resources across concurrent projects Proactive risk management and contingency planning capabilities Excellent communication skills, with experience preparing executive level presentations, reports and stakeholder updates Ability to facilitate collaboration and alignment among diverse stakeholder groups Comfort working in a largely remote environment using digital collaboration and project management tools Proven ability to lead change management initiatives and drive adoption of new technologies Sound judgment, attention to detail, and a proactive approach to problem-solving IHI Values and Culture Commitment to IHI Values of courage, love, equity, trust and impact Commitment to equity, anti-racism, and the improvement of societal systems Position Qualifications Required Bachelor's degree in related field or equivalent work experience 3-5 years’ experience managing multiple complex IT projects, including ERP/CRM implementations or relevant experience. Demonstrated experience in project intake, evaluation and portfolio management. Preferred Project Management Professional (PMP) or equivalent certification ADKAR certification Experience working in any of the following environments: Global Remote First Consulting/Professional Services Success Metrics Projects delivered on time, within budget, and aligned with strategic objectives Measurable improvement in stakeholder adoption and satisfaction Effective risk mitigation and resource optimization Continuous process improvement and documented lessons learned Fulfillment of IT commitments and delivery of expected business value Physical Attributes Ability to Sit for Extended Periods: Capability to work at a desk for long durations Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment Visual Acuity: Ability to read and view a computer screen for extended periods Hearing and Speaking: Clear communication over phone and video calls Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings Lifting: Occasionally requires lifting up to 25 lbs as needed Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities At IHI, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know. Veterans are encouraged to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr