Manager, Counsel: Complaints, Disputes & Fraud (Hybrid)

Manager, Counsel: Complaints, Disputes & Fraud (Hybrid) Overview The Counsel/Manager will be a part of the Consumer and Small Business Legal team and serve as the initial point of contact for assisting compliance and business partners who provide written responses to consumer complaints for our U.S. credit card business. This role will provide critical legal advice to the credit card business units that investigate and respond to consumer complaints, billing disputes, and fraud indicators, and will support the development of reporting and interaction with compliance, legal, and business partners to identify trends and proactively resolve potential sources of future complaints. Responsibilities Provide legal advice and support on responses to customer complaints and disputes; Work with compliance and business partners to investigate consumer complaints and develop appropriate written responses; Identify and coordinate the resolution of potential line‑of‑business compliance or operational errors; Offer legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non‑litigative demands for compensation; Provide information on litigation and regulatory trends; Inform legal partners about trends and issues identified through complaints; Identify and assess legal risks associated with Capital One credit card products and related business operations, particularly as they relate to concerns raised by customers; Translate laws and legal requirements for business teams and convey business intent to legal subject‑matter experts; Ensure support is provided in a timely manner to meet regulatory and business requirements; Actively engage with colleagues to provide legal support as part of a collaborative and cross‑functional team. Basic Qualifications Juris Doctor from an accredited law school Active member in good standing of at least one state bar At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate, or as in‑house counsel Preferred Qualifications 4+ years of experience as an attorney in a law firm, in‑house legal department, and/or government agency doing work related to the financial services industry Ability to work in a dynamic environment and flexibility to adapt to changing needs Ability and desire to learn new areas of law Ability and willingness to work as a team player Strong communication and interpersonal skills Strong analytical and organizational skills Benefits At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid, meaning associates spend 3 days per week in person at one of our offices listed on this job posting. The minimum and maximum full‑time annual salaries for this role are listed below, by location: Chicago, IL: $149,800 – $171,000 McLean, VA: $164,800 – $188,100 Richmond, VA: $149,800 – $171,000 Riverwoods, IL: $149,800 – $171,000 This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Capital One offers a comprehensive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. EEO Statement Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws. #J-18808-Ljbffr Capital One