Director, Software Development

Role Description

Directors of Software Development are responsible for leading and overseeing multiple software development teams, including several software development managers, to ensure the successful planning, execution, and delivery of software projects. In the CDD Development organization, this means providing strategic and operational leadership for the CDD engineering teams that build and enhance high‑volume customer communication solutions for Output Solutions clients. The Director plays a critical role in leading, managing, and directing teams to create high‑quality software products and platform capabilities that meet business goals and client commitments, combining deep technical understanding, strong leadership, and a strategic mindset.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field (or equivalent practical experience).
• 5+ years of increasing managerial experience leading software development teams, including direct management of managers and multi‑team organizations.
• Demonstrated success owning delivery of complex, multi‑team software solutions in an enterprise or SaaS environment, ideally in customer communications, billing, output management, or similar high‑volume transactional domains.
• Strong background in software development (languages, architectures, patterns) and modern Agile/DevOps/AI practices.
• Proven leadership and people‑management skills: building, scaling, and developing high‑performing, distributed engineering teams.
• Experience with budget management, resource planning, and portfolio prioritization for a multi‑team software organization.
• Excellent communication, influencing, and stakeholder management skills, including at senior business and technology leadership levels.

Requirements

• Lead a multi‑team software development organization (including several managers) within the CDD Engineering Organization.
• Recruit, develop, and retain high‑performing engineering talent across global, distributed teams (e.g., US, CALA and India).
• Foster a culture of collaboration, innovation, accountability, operational excellence, and continuous improvement across all CDD development teams.
• Champion diversity, equity, and inclusion, and model CSG leadership behaviors and values.
• Develop and implement software development strategies and roadmaps for the CDD platform and services.
• Translate CDD business and product & services strategy into tactical plans, prioritized backlogs, and measurable outcomes for engineering teams.
• Partner closely with Product Management, CDD Delivery & Process, Output Solutions Operations, Architecture, and Client Delivery teams.
• Ensure that engineering plans support the needs of multiple high‑volume clients.
• Oversee the planning, execution, and delivery of CDD software projects and releases.
• Ensure teams follow Agile and DevOps best practices.
• Drive predictable, transparent delivery for client implementations and custom communication solutions.
• Monitor and communicate program and portfolio status, risks, dependencies, and milestones to senior technology and business stakeholders.
• Act as the senior escalation point for critical production and client issues in the CDD domain.
• Establish and uphold engineering standards, best practices, and guidelines for CDD development.
• Ensure robust quality assurance across the CDD codebase.
• Drive continuous improvements in system reliability, performance, scalability, and security.
• Manage and allocate budgets and resources across the CDD development portfolio.
• Own capacity planning and workforce mix that enables efficient and effective delivery.
• Build strong, trust‑based relationships with CDD Services and CDD Delivery & Process leadership.
• Identify, assess, and mitigate delivery, technical, operational, and regulatory risks across the CDD development portfolio.
• Ensure compliance with relevant security, data protection, audit, and quality requirements.
• Define and use governance frameworks, metrics, and reporting to track performance and drive improvement.

Benefits

• Position Pay Range: $145,003.36-$232,000.53.
• This role is eligible for a bonus opportunity.

Company Description

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.