Customer Service Representative (WFH) [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative (WFH) based in Austria.

This is a fully remote customer support role focused on delivering high-quality client experiences in a virtual environment.
You will engage with customers through online communication channels, helping them resolve inquiries and navigate services effectively.
The role is designed for individuals who enjoy meaningful interaction, problem-solving, and relationship-building in a structured support setting.
You will be part of a distributed team that values collaboration, learning, and continuous professional development.
The position offers a flexible work-from-home setup, allowing you to balance personal priorities while contributing to customer success.
It is an excellent opportunity for individuals seeking stability, training, and long-term growth in a remote-first career environment.

Accountabilities:

• Provide responsive and professional customer support through phone, video (Zoom), and virtual communication channels.
• Assist clients with inquiries, enrollment processes, and general service-related guidance.
• Build and maintain strong, trust-based relationships with customers through clear and empathetic communication.
• Resolve issues efficiently by identifying customer needs and offering appropriate solutions or escalations.
• Participate in ongoing training sessions to continuously improve product knowledge and communication skills.
• Collaborate with remote team members to ensure consistent service quality and customer satisfaction.
• Maintain accurate records of interactions and follow internal processes and service guidelines.

Requirements:

• Strong communication, active listening, and interpersonal skills.
• Ability to work independently in a remote environment while staying engaged with a distributed team.
• High level of reliability, self-motivation, and a strong work ethic.
• Comfortable using digital tools, video conferencing platforms, and basic CRM or customer support systems.
• Quick learner with the ability to adapt in a fast-paced, evolving environment.
• Positive attitude, coachability, and willingness to grow professionally.
• No prior industry experience required; training and mentorship are provided.

Benefits:

• 100% remote work with the flexibility to operate from anywhere.
• Flexible scheduling to support work-life balance and personal commitments.
• Weekly pay structure with performance-based growth and advancement opportunities.
• Comprehensive training programs and ongoing mentorship from experienced professionals.
• Health-related support programs and company-sponsored life insurance coverage.
• Access to modern digital tools and systems to support efficient remote work.
• Long-term career growth opportunities, including leadership development pathways.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.