Call Center Quoting Specialist

Call Center Quoting Specialist

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized digital experience to clients and their end customers.

Mphasis' Service Transformation approach helps'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

At Mphasis, a BPO provider, we take great pride in enhancing our clients' operations. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes.

We are seeking a Quoting Specialist to join our team supporting a major telecommunications client in a BPO environment. In this role, you'll be responsible for preparing accurate quotes for telecom services, collaborating with internal teams, and ensuring compliance with pricing policies. This is a great opportunity for someone with strong analytical abilities and excellent interpersonal skills, looking to grow in the telecom or BPO industry.

Duties Include:

• Prepare accurate quotations for telecommunications products and services based on customer requirements.
• Collaborate with sales teams to identify customer needs and provide appropriate pricing solutions.
• Ensure timely delivery of quotes to customers, adhering to internal deadlines and quality standards.
• Maintain records in CRM systems and ensure compliance with internal processes.
• Assist in improving quoting processes for better efficiency and accuracy.

Soft Skills:

• Problem-Solving: Ability to think critically and resolve issues as they arise.
• Collaboration: Strong team player, able to work with different departments and stakeholders.
• Adaptability: Comfortable working in a dynamic, fast-changing environment.
• Customer-Centric Mindset: Focused on delivering value and maintaining high levels of client satisfaction.
• Attention to Detail: Ability to maintain accuracy while working under pressure.

Qualifications:

• Proficiency with MS Office/G-Suite is mandatory.
• 13 years of experience in quoting, pricing, or sales support (preferably in telecom or BPO).
• Strong attention to detail and organizational skills.
• Proficiency in CRM/ERP systems (Salesforce, SAP, etc.).
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in using quoting software and Microsoft Office Suite, particularly Excel.
• Ability to work independently as well as collaboratively in a fast-paced team environment

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at Mphasis will know no limits! Eager to know more? Become a part of our team!