Shift Manager

Job Description

Job Description

SHIFT MANAGER JOB SUMMARY:

Our Shift Managers lead our teams to provide our guests with exceptional service. They are responsible for fulfilling the same duties as a Team Member, and in addition, they are responsible for managing the restaurant during an opening or closing shift. Part-time and full-time opportunities exist for the Shift Manager position.

 

The position includes, but is not limited to, the following essential job responsibilities:

 

SHIFT MANAGER JOB RESPONSIBILITIES:

The Shift Manager ensures that they and the team members on their shift:

· Greet guests with a genuine smile and warm, inviting spirit.

· Provide excellent guest service and meet customer needs in a timely and effective manner.

· Use a headset (if applicable) to take customer orders, receive directions, and/or give directions.

· Accurately capture orders and suggest great additions using menu knowledge.

· Prepare and serve food according to brand recipes and quality standards.

· Follow food safety, general safety, and sanitation protocols.

· Maintain a safe, clean, and well-organized restaurant to create a pleasant environment for guests and teammates.

· Clean and operate all equipment in a safe and proper manner.

· Adhere to safe work practices.

· Follow and comply with all applicable health department regulations as well as company policies and procedures.

· Keep accurate cash, sales, and inventory control records.

Additional responsibilities of a Shift Manager include:

· Production management

· Completion of temperature logs

· Waste tracking and management

· Key inventory item counts

· Sales and cash reconciliation

· Station training of new team members

· Addresses escalated guest concerns

· Driving responsibilities including banking, product transfers, and other related duties

· Any other duties assigned by their Assistant Manager, General Manager, or senior leadership team

SHIFT MANAGER CORE COMPETENCIES:

· Friendly, smiling, cheerful with a positive attitude

· Loves serving and helping others

· Passionate about guest service

· Team player

· Acts with integrity

· Works efficiently and with a sense of urgency

· Excellent listening and communication skills

· Ability to give direction and yield the respect of teammates

· Desires to learn and take on additional responsibilities

SHIFT MANAGER BENEFITS:

• Career Development Opportunities
• Competitive Pay
• Health, Dental, and Vision Insurance
• Life Insurance
• Short/Long Term Disability
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Matching 401k Plan
• Discount Meal Benefit
• Wait periods may apply

SHIFT MANAGER JOB REQUIREMENTS:

· At least 18 years of age

· Availability to manage one or more opening and/or closing shift(s) on a weekly basis

· Dependable

· Coachable

Physical/Mental ability to:

· Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.

· Frequently bend, kneel, squat, stand, walk, and twist at waist.

· Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead.

· Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.

· Occasionally climb and descend ladders.

· Remain active, standing for long periods without a break.

· Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.

Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.