F&B SERVERS

Job Description

Job Description

Job Summary

The Server will be primarily responsible for the service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items. Checks station before, during and after shift for proper set-up and cleanliness. Answers the phone and greets the guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness. Takes the order and inputs the order into the Micros system to inform the kitchen of the particulars of the order. Retrieves order from kitchen, confirms its accuracy and delivers it to guests. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

DUTIES

Serve food courses and alcoholic beverages to guests
Answer questions related to menu selections
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Record transaction in MICROS system at time of order
Check in with guests to ensure satisfaction with each food course and/or beverages
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Complete closing duties, including restocking items, turning off lights, etc
Present physical and accurate check to guest and process payment
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset
Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Consistently maintain a positive attitude
Encourage a positive attitude among Team Members
Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
Perform all duties in a timely and professional manner
Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook
Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
Applies excellent guest relations skills when interacting with guests
Observes hotel telephone etiquette, message, and call handling procedures
Special projects and duties as assigned
General

Promotes and applies teamwork skills at all times
Is polite, friendly, and helpful to guests, management and fellow Team Members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

QUALIFICATIONS

Ability to work as part of a dynamic team to consistently deliver a quality product
Customer Service experience
Ability to verbally communicate effectively with guests and team members
Tolerance of all cultures
Responsible Alcohol Awareness Training Certification or Equivalent
Able to work a flexible schedule, including weekends and holidays
Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.