Patient Transport Group Lead - Full-Time, Fri-Mon, Days - Bayfront Hospital

Patient Transportation Group Lead

Orlando Health Bayfront Hospital is a comprehensive tertiary care facility that has been serving St. Petersburg and the surrounding communities for more than 100 years. It is a 480-bed teaching medical center with nationally recognized care across emergency medicine, cardiology, neurosurgery, orthopedics, women's services, and advanced surgical specialties. The hospital's Level II Trauma Center is the only adult trauma center in Pinellas County and, in partnership with Johns Hopkins All Children's Hospital, is one of Florida's 13 state-certified Level III Regional Perinatal Intensive Care Centers. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an "A" Hospital Safety Grade for Spring 2025 from The Leapfrog Group.Orlando Health Bayfront Hospital is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts. As part of the Orlando Health system, Bayfront combines the resources of a leading regional healthcare network with the personalized, community?focused care that has defined the hospital for generations.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Responsibilities

Essential Functions:

• Direct daily functions of the Patient Transportation Department.
• Coordinate and monitor transportation activities to ensure timely and safe patient movement.
• Serve as a point of contact for issue resolution, reporting concerns to appropriate personnel and following up to ensure resolution.
• Provide leadership and support to transportation staff, including training, guidance, and performance monitoring.
• Fill in for transportation roles as needed to maintain service continuity.
• Promote a culture of safety, service excellence, teamwork, and service recovery within the department.
• Dispatch and coordinate patient transportation services, maintaining clear communication with patient care providers and the transportation team.
• Efficiently manipulate and coordinate the Transport Tracking and paging system.
• Demonstrate a strong understanding of all intricate aspects of Patient Transportation, including hospital transportation systems and protocols.
• Conduct daily audits to assess technical performance, safety compliance, service quality, and team productivity.
• Train team members on scripted communication techniques to assist patients, visitors, and staff in designated areas.
• Perform supervisory duties in the absence of the Patient Transportation Supervisor.
• Monitor team productivity and patient response times to ensure service efficiency.
• Perform preventive maintenance and repairs on wheelchairs, stretchers, and related transport equipment.
• Maintain an accurate database of equipment inventory and repair records for equipment replacement.
• Deliver broken or malfunctioning equipment to the Clinical Engineering/Biomedical Engineering Department for further service.
• Deliver and/or pick up clean/dirty clinical equipment; clean, sort, re-tag, and replenish equipment in designated areas and backup rooms on each unit.
• Ensure adherence to transportation quality assurance standards and update procedures as needed.
• Drive continuous improvement initiatives across departmental and interdepartmental processes to enhance service quality.
• Support leadership in maintaining compliance with Joint Commission and CMS regulations related to medical equipment, stretcher, wheelchair, and oxygen tank storage.
• Solely responsible for the replenishment of oxygen tanks throughout the facility.
• Demonstrate knowledge of the Hospital Incident Command System (HICS) and emergency response codes.
• Respond to Code Red alerts and HICS/HEIC activations with appropriate equipment and personnel.
• Collaborate with clinical teams to determine appropriate transportation methods for patients
• Plan, organize, and render care for neonate, pediatric, adolescent, adult, and geriatric patients within an assigned area.
• Notify leadership of any failures or issues with the Transport Tracking System and respond appropriately.
• Facilitate staff meetings, Gemba walks, and team huddles to promote communication and engagement.
• Ensure all team members have the necessary resources and tools to perform their duties effectively.
• Round with patients and internal customers to follow up on customer relations issues and assist with service-related concerns.
• Transport and deliver items, equipment, specimens, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility as assigned. May have limited access to areas storing medications.
• Maintain, assemble, clean, and perform safety checks on orthopedic equipment.
• Maintain regular, punctual attendance in accordance with Orlando Health policies and applicable laws (ADA, FMLA, etc.).
• Comply with all Orlando Health policies, procedures, and standards.

Other Related Functions:

• Demonstrates the ability to complete assigned tasks efficiently and independently.
• Familiarity with Material Safety Data Sheets (MSDS) contents and procedures.
• Provides excellent customer service and communicates effectively with professional staff.
• Contributes to a cohesive and collaborative team environment and works cooperatively with colleagues.
• Exemplifies outstanding CTE (Career and Technical Education) behavior and attitude in alignment with the organization's mission, vision, and values.
• Supports a positive workplace culture.
• May be called upon to assist in the transport of patients to all areas of the hospital, including assessing patients to determine the most effective method for transport.
• Has the knowledge and ability to safely remove a telemetry unit from a patient.

The job description statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Qualifications

Education/Training:

• Required High School Graduate or equivalent.

Licensure/Certification:

• Required Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association.
• National Child Passenger Safety Certification (CPS) by Safe Kids USA if required for area. Obtained within 90 days of obtaining position.

Experience:

• One (1) year of experience as a transporter or working within the transport department required.
• One (1) year of supervisory experience preferred.