Senior Service Advisor | $100K+ Potential | 3+ Years Required - 2522

Job Description

Job Description

Senior Automotive Service Advisor | $55K-$100K Earning Potential | Mon-Fri

Location: Reno, NV
Schedule: Monday-Friday
Earning Potential: $55,000-$100,000 annually

How to Apply (IMPORTANT)

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About the Shop

A growing, family-owned independent automotive repair shop is seeking a Senior Automotive Service Advisor in Reno, NV, with on-target annual earning potential of $55,000-$100,000. This opportunity offers a Monday-Friday schedule, medical, dental and vision insurance, PTO, paid holidays, and provided uniforms. The shop is looking for an experienced advisor who can take ownership of a busy repair order workload while delivering a high-quality customer experience.

Key Responsibilities

• Manage customer intake and vehicle write-ups while accurately documenting customer concerns and service needs.
• Create and present repair estimates and maintenance recommendations, building customer trust through clear, professional communication.
• Own assigned repair orders from initial intake through completion, including follow-up, authorization, status updates, and final customer communication.
• Manage approximately 35-40 vehicles per day while staying organized and maintaining consistent follow-through.
• Communicate with customers throughout the repair process by phone, text, and email, including both inbound and outbound communication.
• Use Tekmetric for shop management, customer relationship management, and digital vehicle inspection workflows.
• Work toward established sales and Average Repair Order (ARO) expectations while presenting appropriate repair and maintenance recommendations.
• Address customer concerns and resolve escalations professionally, involving the Shop Manager when additional support is needed.

Qualifications

• 3-5 years of relevant experience required.
• Previous automotive experience is preferred but not required; dealership, independent repair shop, or a combination of both backgrounds will be considered.
• Knowledge of automotive repair and maintenance is highly preferred.
• Familiarity with luxury and European vehicle brands, particularly Audi, BMW, Lexus, and Mercedes-Benz.
• Strong customer communication skills with the ability to communicate professionally by phone, text, and email.
• Demonstrated organization, follow-through, sales ability, and ownership of customer service and repair order responsibilities.
• Ability to resolve customer concerns and escalations while working effectively in a fast-paced, team-oriented environment.

Compensation & Benefits

• On-target annual earning potential: $55,000-$100,000.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Paid holidays.
• Uniforms provided.

Why Work Here

This growing, family-owned independent automotive repair shop is focused on providing a dealership-level alternative with family-company values. The team works in a professional, organized environment built around integrity, trust, accountability, and employee development.

The shop provides established systems, processes, and technology to support an experienced advisor. Team members also benefit from paid training opportunities, regular shop-provided lunches, team outings throughout the year, and a Monday-Friday schedule.

This is an opportunity for an experienced advisor who enjoys taking ownership of the customer experience, collaborating with technicians and management, and building long-term customer trust.

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.