ServiceNow HRSD Integration Specialist
Temporary
PB consulting
Roles and Responsibilities - Configure and enhance ServiceNow HRSD modules, Employee Service Centers, and knowledge portals.
- Design and implement integrations between ServiceNow, Workday, Microsoft 365, Active Directory, and other enterprise applications.
- Develop and support REST API-based integrations using JSON and authentication protocols.
- Automate HR workflows covering employee onboarding, offboarding, benefits, payroll, learning, and case management.
- Analyze employee journeys and identify opportunities to improve self-service and workflow automation.
- Support Virtual Agents, conversational interfaces, knowledge management, and employee productivity solutions.
- Collaborate with HR, IT, Security, and Employee Experience teams to improve service delivery.
- Prepare business requirements, process flows, integration specifications, and user stories.
- Explore AI-powered employee support solutions using Moveworks, Microsoft Copilot, and enterprise AI assistants.
Required Skills & Experience
- 3–5 years of experience in ServiceNow HRSD, HR technology, employee experience platforms, or HR process automation.
- Hands-on experience with ServiceNow HRSD and employee self-service solutions.
- Experience integrating Workday, ServiceNow, Microsoft 365, Active Directory, or similar enterprise platforms.
- Strong understanding of REST APIs, JSON, authentication, and enterprise integrations.
- Experience with workflow automation and case management.
- Knowledge of HR operations, employee lifecycle processes, and HR service delivery.
Preferred Skills
- ServiceNow HRSD certification.
- Workday integration experience.
- Experience with ServiceNow Virtual Agent and conversational technologies.
- Knowledge of Microsoft Copilot, Power Platform, AI assistants, or chatbots.
- Exposure to Moveworks, enterprise search, and knowledge management platforms.
- Experience supporting large enterprise employee populations.
Vacancy posted 8 days ago
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