Clerk II

Job Description

Job Description

Position Summary:
We are seeking a dedicated and organized Clerk ll to join our team. The ideal candidate will excel in effective communication, exhibit strong problem-solving abilities, and demonstrate exceptional organizational skills. This role involves working in a fast-paced environment, often with tight deadlines and frequently changing circumstances. The Clerk ll will be responsible for managing tasks across various departments, establishing and maintaining productive working relationships, and contributing to the overall success of our operations.

Essential Duties and Responsibilities:

• Effective Communication: Proficient in both written and verbal communication, ensuring clear and efficient interaction with team members, clients, and vendors.
• Confidence and Judgment: Display confidence, patience, discretion, good judgment, strong decision-making, and problem-solving skills.
• Multi-Tasking: Independently manage multiple tasks and projects, adapting to changes in a fast-paced environment with simultaneous deadlines.
• Organization: Prioritize workload tasks and maintain attention to detail, ensuring efficient task management.
• Relationship Building: Establish and maintain effective working relationships with colleagues, leadership, and external departments.
• Task Management: Successfully oversee task completion across various internal and external departments within established timelines.
• Vendor Relations: Build and maintain positive working relationships with carriers and vendors.
• Team Collaboration: Work collaboratively within a team, sharing updates and ensuring effective communication regarding task assignments and any changes.
• Mailbox Management: Monitor and organize team mailbox(es), distributing tasks to the appropriate team members in an orderly fashion.
• Report Generation: Produce actionable insights from reports and communicate them promptly to relevant parties.
• Claims Handling: File damage claims with customers and adjust inventory as necessary.
• Expedited Shipments: Process expedited shipment requests from the Customer Service department.
• Customer Communication: Diplomatically communicate relevant information to customers, vendors, suppliers, and drivers.
• End of Day Tasks: Perform administrative, clerical, and filing tasks at the end of the day to ensure a well-organized workflow.
• Proactively work to assist others in achieving the organization’s objectives.

Required Qualifications:

• Knowledge of Transportation/Logistics/Distribution Operations: While not required, candidates with prior experience or knowledge of transportation, logistics, or distribution operations are preferred.
• Warehouse Management System (WMS): Familiarity with a Warehouse Management System (WMS) is advantageous.
• Customer Service "Soft Skills": Strong customer service skills, both in verbal and written communication, are highly valued.
• Proficiency in MS Office: Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint) is essential.
• Report Generation and Record Keeping: Strong educational background or training in report generation and record keeping is preferred.
• Critical Thinking Skills: Candidates with a background emphasizing critical thinking and problem-solving are encouraged to apply.
• Demonstrated Sense of Urgency: We value candidates who have demonstrated a sense of urgency in previous roles or educational experiences.
• High School Diploma or GED

Physical Demands:

• Regularly required to sit, stand, and use hands for typing, filing, and other repetitive tasks.
• Occasionally required to lift or move objects up to 20 pounds.
• May require extended periods of sitting or standing while completing assignments.

Work Environment:

• Work is primarily performed in a standard office environment with minimal noise levels.
• May occasionally require work outside regular business hours to meet deadlines.

Travel Requirements:

• Limited travel may be required for training, meetings, or errands related to work duties.

Equipment Used:

• Standard office equipment including desktop computers, printers, copiers, scanners, and telephones.

Supervisory Responsibilities:

• This position does not include supervisory responsibilities.

Benefits Offered:

• Medical/Dental/Vision Insurance- First of the month after 30 days of employment
• 401K with company match
• PTO and Holiday eligibility on the date of hire
• Weekly Pay
• Full Grant Tuition & Tuition Reimbursement

Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.