Field Service Technician II

Job Description

Job Description

SUMMARY OF POSITION

Field Service Technician is responsible for supporting the installation, commissioning, troubleshooting, maintenance, and repair of industrial automation and control systems. This position requires frequent travel to customer sites and direct interaction with plant operators, maintenance personnel, engineers, and contractors. 

POSITION RESPONSIBILITIES

• Install, troubleshoot, and maintain industrial control systems, including PLCs, HMIs, SCADA systems, instrumentation, and communication networks.
• Perform startup, loop checks, commissioning, and functional testing of control panels and automation systems.
• Diagnose and repair electrical, instrumentation, and control system issues in the field.
• Conduct preventative maintenance and system health assessments.
• Read and interpret electrical schematics, loop diagrams, P&IDs, control narratives, and technical drawings.
• Configure and verify field instruments including flow meters, level transmitters, pressure transmitters, analyzers, VFDs, etc.
• Generate detailed service reports documenting findings, corrective actions, and recommendations.
• Maintain compliance with all safety policies, customer requirements, OSHA regulations, and NFPA 70E electrical safety practices.
• Provide professional customer support and maintain positive client relationships.

EDUCATION, CERTIFICATION, SKILLS AND/OR ABILITIES REQUIRED

Experience : 3–5 years of experience in industrial automation, electrical controls, instrumentation, or water/wastewater operations.

Degree : Associate degree, technical certification, or equivalent experience in Electrical Technology, Instrumentation, Automation, Industrial Maintenance, or related field.

CERTIFICATIONS REQUIRED or Must obtain within 3 months : OSHA 30-Hour General Industry Certification, NFPA 70E Arc Flash Certification, Confined Space Entry Certification, Lockout/Tagout (LOTO) Certification, TWIC Card (if required by client site).

ABILITIES REQUIRED:

BUSINESS

• Excellent attention to detail
• High level of organizational and time management skills
• Experience writing routine reports and correspondence
• Experience speaking effectively before groups of customers or employees of organization

TECHNICAL

• Use of Digital Multimeters
• Basic use of power tools (Drills/metal cutting/punches)
• Experience completing the required paperwork associated with instrumentation calibration duties
• Experience reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Critical thinking skills with a proven ability to exercise initiative, judgment, and discretion
• Ability to work both independently and in a team environment 
• The ability to thrive in a high-paced and at times stressful environment

WORKING CONDITIONS

• Lift up to 40 lbs. unassisted
• Can perform Confined Space Work - Ability to enter into confined spaces 
• Can perform Elevated Work (Ladder/Lift) - Ability to climb ladders and stairs (at least 20 feet high) using proper safety equipment
• Regularly required to sit, stand, bend, kneel, and reach
• Required to use various hand tools and calibration instruments
• Noise level is typically low to medium in office; it can be loud on a job site
• Ability to travel required - Regularly required to drive to job sites
• Intermittent Hotel stays during week

MINIMUM REQUIREMENTS

• Ability to troubleshoot 24VDC, 120VAC, and 480VAC electrical systems.
• Working knowledge of PLC platforms such as Rockwell Automation, Siemens, Schneider Electric, or similar.
• Experience with VFDs, motor control centers (MCCs), instrumentation, and industrial communication networks.
• Ability to read and interpret electrical drawings and technical documentation.
• Valid driver's license with acceptable driving record.