Case Management Specialist - Advanced Practice

Academic Requirements Strongly Preferred: Master’s degree in social work, psychology, sociology, or another relevant behavioral science program requiring direct clinical experience from an accredited program/university. Must be licensed or eligible for licensure. Required: Bachelor’s degree in social work, psychology, sociology, or another relevant behavioral science from an accredited program/university with at least five years of clinical experience. Must be licensed or eligible for licensure. Certifications Integrated Case Management First Aid CPR Emergency Behavior Intervention Work Experience Required: Three (5) years of related experience, including crisis intervention and case management. Preferred: Experience working with immigrant populations and child welfare. Critical Action Items & Measurable Deliverables Meet all federal and state regulatory guidelines and standards applicable to this position. Maintain a case load in accordance with agency policies, procedures, licensing and contract standards. Participate in workshops, seminars, education programs, and other activities that promote professional growth and development. Maintain a minimum number of weekly contacts with children and families. Continuously assess ongoing changes in behavior, circumstances or conditions that may affect child safety. Provide feedback and support to crisis line staff to ensure appropriate responses to crisis calls, addressing families’ needs with best possible supports, and conducting follow‑ups as needed. Engage and involve children and their sponsors in the casework process. Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes. Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements. Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region. Work evenings, weekends, and holidays as needed or requested by the position supervisor. Implement Compass Connections safety protocols, including evacuating with children and other staff in case of an emergency. Maintain confidentiality in all areas of the service population and program operations. Maintain Compass Connections professional and ethical standards of conduct outlined in the employee handbook, including demonstrating respect for agency staff, the service population, and community members, and complying with the required dress code at all times. Other Responsibilities Independently coordinate referrals, service planning, and documentation of services for assigned caseload. Act as a liaison with stakeholders, including legal providers and immigration court. Accept crisis calls and provide support to families in crisis. Participate in weekly face‑to‑face or phone supervision with the supervisor. 75% travel, including car, train, and flight transportation and overnight stays. Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well‑being of assigned children and families. Meet all deadlines required by program supervisor and federal partners. Communicate effectively in writing and verbally in English and Spanish. Requirements Pass a pre‑employment drug screen and random drug screens throughout employment. Provide proof of work eligibility status upon request. Pass a pre‑employment and biennial criminal background checks. Demonstrate a mastery of comprehensive safety, resiliency, and mental health assessment. Demonstrate the ability to: Respond sensitively and competently to the service population’s cultural and socio‑economic characteristics. Communicate effectively in writing and verbally in English and Spanish. Work collaboratively with other staff members, service providers, and professionals. Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment. Work in a fast‑paced environment and maintain emotional control and professional composure at all times. Maintain computer literacy required to meet the responsibilities of the position. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team. Demonstrate a working knowledge of all Compass Connections policies and procedures. EEO StatementIn accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e) #J-18808-Ljbffr