Medical Assistant Front Desk Receptionist Floater

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

We are a busy and growing Foot & Ankle surgeons office seeking a full-time team member who is cross trained in both medical assisting and front desk responsibilities. The primary duties will be at the front desk, but you’ll also provide clinical support when needed, especially during high patient volume or staff absences. We're looking for someone organized, patient-focused, and eager to be part of a collaborative team.

Key Responsibilities:

Front Desk (Primary Role):

Greet and check in/out patients with professionalism and warmth

Answer and manage high-volume phone calls

Organize and schedule appointments

Verify insurance benefits in detail

Sanning and Importing patient documents

Monitor and respond to incoming emails and faxes.

Collect co-pays and assist with billing questions

Maintain confidentiality and adhere to HIPAA standards

Clinical (As Needed):

Room patients

Document patient history and chief complaints

Assist with procedures, X-rays, and DME dispensing

Prepare and clean treatment rooms and instruments

Ensure a safe and clean clinical environment

Help maintain supplies and inventory

Required Skills & Qualifications:

Experience in a medical office setting (front and/or back office)

EMR experience (eClinicalWorks preferred)

Strong understanding of insurance benefits

Excellent customer service and communication skills

Must be willing to learn and adapt to a fast-paced physician’s office

Organized, detail-oriented, and able to multitask

Comfortable working in both clinical and administrative roles

Familiar with Microsoft 365 and fast, accurate typing

Ability to effectively work as a team

Understanding of HIPAA and patient privacy standards

Office hours: Mon - Thur: 8:30 am-12:00 pm, 1:00 pm-5:00 pm Fri: 8:30 am-3:00 pm

Please submit a PDF resume with your employment history and two professional references. We’re constantly improving our workflow and patient experience, and we want someone who is ready to grow with us and help make positive changes.