Senior Product Operations Coordinator

Job Description

Job Description

About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

 

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

 

The AP Subject Coordinator oversees all operational aspects of AP subject readings, ensuring seamless execution from planning through post-production. This role involves coordinating logistics, managing reader support, and maintaining accurate records in Rater Management (RM) and related systems. The position requires strong organizational skills, attention to detail, and the ability to resolve complex inquiries promptly. This position requires extended travel for 2 weeks.

PRIMARY RESPONSIBILITIES

End-to-End Annual Planning and Process Improvements

• Supports execution against the product work plan objectives for assigned product
• Serves on internal Scrum Team working on process improvements for each cycle
• Participates in Department level meetings and suggests changes to enhance Reader Satisfaction
• Customer Service SME (email and Five9 phone system) for responsible AP Subjects
• Ability to travel for up to 3 weeks to manage scoring sessions based on business needs

Scheduling Subject Matter Expert

• Monitors multiple AP subject's Reader pools works with the Chief Reader of each subject to manage invitations, including promotions, cancellations, and “no-shows” at the AP Reading
• Performs scheduling tasks in Rater Management (RM) and the Online Network for Evaluation (ONE) for the supported subjects
• Executes against SLA's and KPI's under the guidance of Product Operations Manager

Financial Management and reporting

• Processes Travel vouchers for their supported subject's Readers following the Reading
• Accurately monitors and approves hourly time submission for supported AP Subjects
• Actively tracks supported subject's progress and Reader analytics to suggest ideas to ensure a 7- day completion for that subject
• Adheres to ethical standards and comply with the laws and regulations applicable to the job function
• Monitor the scoring activities on weekends, evenings and holidays outside of normal business hours depending on business needs

#LI-MM1

KNOWLEDGE / SKILLS

• Ability to work effectively as a team member within a cross-functional team
• Strong technical background, familiarity with SmartSheets, RM and ONE is a benefit 
• Ability to handle complex inquiries and resolve issues promptly. 
• Excellent communication and interpersonal skills. 
• Experience in event coordination or academic operations preferred. 

EDUCATION AND EXPERIENCE

• A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
• 2+ years of experience in administrative or project management support.
• Flexibility Required: 40 hours per week scheduled, with an increase to 40+ hours during peak seasons. Weekend /Extended Hours. 15% Travel is required. 

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders.  In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering.  At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.