Automotive Service Writer

Job Description

Job Description

Pay: $40,000.00 - $90,000.00 per year

Job description:

Job Summary
B&C Diesel Services are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will act as a liaison between customers and the service department, ensuring that fleet and vehicle maintenance and repair needs are accurately communicated and addressed. This role requires a strong understanding of automotive repair processes, excellent customer service skills, and the ability to upsell services when appropriate. Willing to train service writer position

Responsibilities

• Greet customers and assess their vehicle maintenance or repair needs.
• Document customer concerns and relay information to the service technicians.
• Provide detailed estimates for repairs and maintenance services.
• Upsell additional services based on vehicle condition and customer needs.
• Schedule service appointments and manage the workflow in the service department.
• Maintain accurate records of customer interactions, services performed, and parts used.
• Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
• Stay updated on dealership promotions, service specials, and product knowledge.

Skills

• Strong mechanical knowledge related to automotive systems, including diesel engine repair and general vehicle maintenance.
• Experience in a dealership environment or as a mechanic is preferred.
• Proficiency in upselling automotive services while maintaining excellent customer relations.
• Exceptional customer service skills with the ability to communicate effectively with diverse clientele.
• Familiarity with tire service procedures, alignment processes, and general automotive repair practices.
• Ability to work collaboratively within a team-oriented environment while managing multiple tasks efficiently.

Join our team as a Service Writer where your expertise will help enhance our customers' experience while ensuring their vehicles are well-maintained!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Monday to Friday

\nCompany Description

B&C Diesel is a Truck Fleet /Automotive repair shop located in Sterling VA. Our 13,000 square foot facility repairs and maintains medium and heavy duty fleet repairs, Gas and Diesel. We service from general maintenance to engine overhauls. We are seeking hard working, qualified truck technicians with 2-10+ years experience. Also looking for new technicians coming into the field that are looking for technical training opportunities. Responsibilities include general truck maintenance, diagnostics, fuel system repairs, and various basic external truck repair to internal diesel engine repairs. We house all the major truck brands OEM diagnostics and have all the major tooling required to perform repairs.

Company Description

B&C Diesel is a Truck Fleet /Automotive repair shop located in Sterling VA. Our 13,000 square foot facility repairs and maintains medium and heavy duty fleet repairs, Gas and Diesel. We service from general maintenance to engine overhauls. We are seeking hard working, qualified truck technicians with 2-10+ years experience. Also looking for new technicians coming into the field that are looking for technical training opportunities. Responsibilities include general truck maintenance, diagnostics, fuel system repairs, and various basic external truck repair to internal diesel engine repairs. We house all the major truck brands OEM diagnostics and have all the major tooling required to perform repairs.