Coordinator, Pharmacy Services Growth & Engagement

Pharmacy Services Coordinator

Hours: Monday Friday, 8am 5pm (shift will be within these days/times)

Location: MUHC University Hospital main campus with travel required to all MUHC Clinics

Department: Pharmacy

Compensation: Base Pay Range: $28.52 - $46.52/hour, based on experience

Join our team as a Pharmacy Services Coordinator and play a key role in expanding and integrating pharmacy services across our health system. In this highly collaborative position, you'll partner with pharmacy leaders, providers, clinic teams, and operational stakeholders to increase awareness and utilization of pharmacy services, improve prescription capture, and enhance the patient and provider experience. You'll analyze performance metrics, lead outreach and education initiatives, coordinate marketing efforts, and drive process improvements that support strategic growth.

This role also champions the development of a strong pharmacy technician workforce by collaborating with Talent Acquisition, educational partners, and pharmacy leadership to support recruitment, onboarding, engagement, and retention initiatives. The ideal candidate is an experienced pharmacy technician that is a relationship builder with strong analytical, communication, and project coordination skills who is passionate about improving healthcare access, fostering workforce development, and advancing integrated pharmacy services.

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system the only in mid-Missouri is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Employee Benefits:

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

Detailed Job Description:

• Collaborates with pharmacy operations leaders to identify workflow, access, and service barriers that impact prescription capture, patient access, and provider engagement.
• Implements process improvements to enhance efficiency and customer experience.
• Establishes and maintains ongoing relationships with physician leaders, advanced practice providers, clinic administrators, and operational stakeholders to identify opportunities to increase awareness, utilization, and access to pharmacy services.
• Coordinates outreach activities with ambulatory clinics, inpatient units, and service line stakeholders to promote awareness, integration, and utilization of pharmacy services.
• Analyzes utilization metrics and identifies barriers to prescription capture.
• Develops and implements targeted strategies to increase system-wide participation, improve referral and prescribing workflows, and achieve established prescription capture and volume growth goals.
• Prepares and presents regular reports to leadership on pharmacy growth initiatives, prescription capture performance, and workforce metrics, including recommendations for improvement.
• Coordinates educational outreach and training for providers and staff on pharmacy services, prescribing workflows, and benefits of integrated pharmacy care.
• Collaborates with Marketing to develop, implement, and evaluate targeted marketing campaigns and provider communication strategies. Coordinates outreach initiatives across patient, provider, and community audiences.
• Partners with Talent Acquisition to support pharmacy technician workforce and service line growth initiatives by providing subject matter expertise on pharmacy career opportunities, identifying outreach opportunities with educational institutions and workforce development programs, and participating in career days, job fairs, and recruitment events.
• Coordinates onboarding, recognition, engagement, and retention activities in collaboration with pharmacy leadership, including workflow improvements. Identifies barriers to technician staffing; develops and implements targeted, data-driven solutions to address gaps.
• May complete unit/department-specific duties as outlined in department documents.

Required Qualifications:

• Pharmacy Technician licensure by the Missouri Board of Pharmacy.
• Certified Pharmacy Technician (CPhT) certification by the Pharmacy Technician Certification Board (PTCB) or Certified Pharmacy Technician (ExCPT) certification by the National Healthcareer Association (NHA) within (1) year as a condition of employment in this job classification.
• Two (2) years of pharmacy experience.

Physical Demands:

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

University of Missouri Health System