Agentic Commerce Manager | Comms, Media, & Technology

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: Overview We are seeking a Manager to support the design and delivery of agentic commerce transformation initiatives for technology clients. This role will focus on helping communications, media, and technology organizations adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted. As journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This Manager will play a key role in translating emerging agentic commerce concepts into practical strategies and executable solutions. You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent-mediated interactions. The ideal candidate combines experience in digital strategy, consulting, and technology industry expertise with an interest in how AI and agent-based experiences are transforming customer journeys. Job Responsibilities Agentic Commerce Strategy & Execution Help define how financial products and services should be structured for AI-driven discovery and agent-assisted decision-making. Translate emerging agentic commerce trends into practical use cases and implementation roadmaps. Support development of frameworks that enable banking clients to participate in AI-mediated customer journeys. Digital Experience & Discoverability Lead initiatives that improve how products are surfaced and engaged across digital and AI-enabled environments. Identify opportunities to improve product discoverability across search, conversational interfaces, and digital ecosystems. Partner with content and UX teams to structure experiences for both customer engagement and machine interpretation. Support optimization of product pages, journeys, and digital experiences to improve visibility and conversion. Machine-Readable Commerce Architecture Architect schema and structured frameworks aligned to AI retrieval and reasoning models. Ensure product, pricing, availability, policy, and review data are machine-consumable and consistently exposed. Design entity-layer clarity that reduces ambiguity for LLM interpretation. Agent Communication & Execution Readiness Define standards for Agent Communication Protocols (ACP) and API readiness. Partner with engineering to expose endpoints that support AI agent interaction. Ensure feeds support real-time decisioning (inventory, pricing, shipping logic). Build scalable frameworks for AI-assisted transactions. Retrieval & Indexation Optimization Optimize structured data for RAG (Retrieval-Augmented Generation) environments. Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer. Reduce friction between presentation layer and structured layer. Monitoring & Technical Governance Implement structured data QA and monitoring frameworks. Identify gaps impacting citation eligibility or recommendation logic. Establish governance standards for structured updates across markets. Security, Trust & Compliance Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements. Partner with legal and security teams to assess risk exposure in agentic integrations. Data & AI Readiness Support structuring of product and customer data for analytics, personalization, and AI use cases. Identify opportunities where data can enhance decision-making, recommendations, and customer experiences. Collaborate with data teams to improve data accessibility across digital channels. Client Collaboration & Workstream Leadership Lead workstreams within broader transformation programs and manage day-to-day client interactions. Serve as a key point of contact for client teams on assigned workstreams. Lead workshops and working sessions to gather requirements and align on solutions. Manage consultants and analysts supporting project delivery. Ensure high-quality delivery across all assigned initiatives. Basic Qualification: 7+ years of experience in consulting or digital strategy experience in the Comms, Media, or Technology industry that must include the following: Experience working on digital transformation, customer experience, or platform-related initiatives Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends Understanding of digital marketing, content strategy, or product experience optimization Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps Experience managing small teams and leading workstreams Preferred Qualifications: Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field Strong problem-solving and analytical skills Excellent communication and presentation skills Ability to translate complex concepts into clear, actionable recommendations Passion for innovation and the future of banking and financial services Comfortable with travel Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 6/17/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $94,400 to $293,800Cleveland $87,400 to $235,000Colorado $94,400 to $253,800District of Columbia $100,500 to $270,300Illinois $87,400 to $253,800Maine $80,400 to $216,200Maryland $94,400 to $253,800Massachusetts $94,400 to $270,300Minnesota $94,400 to $253,800New York $87,400 to $293,800New Jersey $100,500 to $293,800Virginia $87,400 to $270,300Washington $100,500 to $270,300About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. 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Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.SummaryLocation: Chicago, Accenture Tower, CorpType: Full time