Assistant Dining Manager

Assistant Dining Services Manager

WE'RE WAITING TO HEAR FROM YOU. COME JOIN OUR FAMILY AND GROW YOUR CAREER WITH US! Our team is only as strong as each individual contributor – which is why we focus our energy on hiring people who are friendly, hardworking and have a true passion for serving older adults. After all, residents aren't guests in our community; we're working in their home.

Position Title: Assistant Dining Services Manager

Position Overview: The Assistant Dining Services Manager supports the overall success of The Village at Gainesville's dining program by ensuring exceptional service standards, smooth daily operations, and a culture of hospitality. This role manages dining staff, upholds food quality and presentation standards, and provides leadership in both everyday dining services and special events. The Assistant Dining Services Manager also serves as the point person for Tower Club events, working in close partnership with the Retail and Events Manager to coordinate event staff, expectations, and venue setups. This position reports to the Assistant Director of Dining Services.

Essential Job Functions:

Resident Experience & Service Excellence

• Ensures a positive and enjoyable dining experience for residents, guests, and associates.
• Oversees dining service standards to ensure they consistently exceed expectations.
• Handles resident concerns promptly and professionally, escalating issues when needed.

Operations & Staff Leadership

• Supervises, trains, and schedules staff for breakfast, lunch, and dinner service.
• Assists with recruitment, onboarding, coaching, and performance reviews.
• Serves as acting Dining Services Manager in their absence.
• Monitors staff compliance with attendance, punctuality, and company policies.
• Administers verbal and written disciplinary actions when necessary.

Tower Club Events

• Acts as the primary contact for Tower Club events, ensuring smooth execution and hospitality excellence.
• Collaborates with the Retail and Events Manager to review event details, staffing assignments, and service expectations.
• Coordinates event setup, staff responsibilities, and post-event breakdowns.
• Ensures events align with resident satisfaction standards and company procedures.

Food Quality & Safety

• Evaluates and ensures food quality and presentation standards are consistently met.
• Arranges equipment maintenance and repairs as needed.
• Maintains a safe and sanitary environment for staff and residents.
• Adheres to all safety, health, and sanitation requirements.

Administrative & Team Collaboration

• Attends required daily, weekly, and monthly department meetings.
• Participates in departmental education and in-service trainings.
• Maintains confidentiality of resident, family, and facility information.
• Collaborates with other departments to support campus-wide operations.

Qualifications:

• High School diploma or equivalent preferred.
• Three years of management experience preferred.
• CPR and First Aid certification (or eligibility).
• ServSafe Certified.

Critical Skills & Expertise:

• Strong customer service and hospitality orientation.
• Ability to lead and motivate diverse teams.
• Strong organizational and problem-solving skills.
• Knowledge of local, state, and federal dining regulations.
• Excellent interpersonal and communication skills.

Physical Requirements:

• Ability to stand and walk for prolonged periods.
• Ability to bend, stoop, and lift up to 25 pounds.
• Adequate vision and hearing (with or without prosthetics) to ensure safety and communication.

About The Village:

The Village at Gainesville is a vibrant community where residents and staff thrive together. Our 104-acre campus offers a range of amenities and is just 10 minutes away from shopping, theaters, and restaurants in Gainesville, home to the University of Florida and Santa Fe College. Gainesville is known for its great quality of life and is ranked as one of the best places to live and work in the US.

If you have a passion for cooking and a desire to make a meaningful impact in the lives of seniors, this is the opportunity for you! Apply today and become part of our incredible team.