MEMBERSHIP SPECIALIST - EVENINGS & SOME WEEKENDS

Job Description

Job Description

Decatur Shelby County YMCA

Job Description

Job Title: Membership Specialist

Original Date: 5/7/2025

Revised Date: 5/4/2026

Department: Administration

Reports To: Director of Membership

Basic Functions and Scope of Responsibility

The Membership Specialist plays a vital role as the first point of contact for members, program participants, and guests. This position supports front desk operations and ensures an exceptional customer experience that reflects the mission and values of the YMCA. Success in this role requires professionalism, attention to detail, and a strong commitment to serving the community.

Role Responsibilities

• Provide exceptional and welcoming customer service at all times

• Greet and check in members, program participants, and guests

• Accurately process registrations, payments, and membership sales

• Answer phone calls and respond to inquiries about programs, schedules, and memberships

• Promote YMCA memberships and programs with enthusiasm and care

• Complete shift-end reports and reconcile daily cash transactions

• Open and close the facility in accordance with YMCA procedures and scheduled hours

• Maintain a clean, organized, and well-stocked front desk area

• Collaborate with team members to ensure smooth daily operations

• Stay current with YMCA policies, programs, and system updates

• Model the YMCA’s core values of caring, honesty, respect, and responsibility

Education, Experience & Training 

• Minimum age: 18

• High school diploma or equivalent preferred

• Customer service experience preferred

• Strong communication and interpersonal skills

• Dependable and detail-oriented

• Problem-solving mindset and a team player

• Proficient in computer operations, including CRM software and appointment scheduling systems.

• CPR, AED and First Aid certification obtained within 30 days of employment

Core Competencies

• Caring: Show a sincere concern for others

• Honesty: Be truthful in what you say and do

• Respect: Follow the golden rule 

• Responsibility: Be accountable for your promises and actions

Work Environment and Physical Demands

• Visual, auditory, and verbal ability to communicate effectively.

• Must have high level of alertness, concentration, and initiative. 

• Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.

• Maintain a neat and professional appearance at all times. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to the job. The job description is not intended to be a complete list of responsibilities, duties and skills required of employees in the job classification. This document is not a contract and does not, in any way, alter the at-will employment relationship. 

DSCYMCA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity of expression, or any other characteristic protected by federal, state or local laws.