Customer Support Representative I

HonorVet Technologies

Customer Support Representative I
Duration: 7 + months contract with possibility of extension
Location: Remote ( Nashville, TN 37214)
Work hours: Monday - Friday, 10:30am - 7pm CST

Job description
The Call Center Representative's primary focus is handling inbound phone calls from consumers who are eligible for products and services as well as phone calls from program administrators. They will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members. This Customer Service Representative position will report to the Consumer Services Supervisor.

Responsibilities:

Answer inbound phone calls and emails in a contact center environment.
Provide excellent customer service support.
Provide accurate information regarding Kroll's products, services, and product delivery systems.
Be professional and courteous with callers at all times.
Maintain confidential information in accordance with company procedures and standards.
Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.
Work well within a team environment and independently.
Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Kroll.
Other administrative work as needed.
Perform all duties in accordance with company procedures and standards.

Requirements:

Must be flexible, enthusiastic and possess good interpersonal skills.
Must be flexible to work additional hours if needed when high call volume is anticipated.
Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
Excellent interpersonal and communication skills (listening, verbal, written)
May be asked to be available for on-call after hours phone support as needed by the business.
Sitting for long periods of time in close proximity to a computer screen is required.
Excellent written and verbal communication skills that help represent diverse communities.
Experience working with diverse teams.

Experience:

Customer Service: 2 years (Preferred)
Call Center Experience: 1 year (Preferred)

Education:

High School Diploma (Required)
Bachelor's (Preferred)

Apply

Vacancy posted 15 hours ago

Similar jobs that could be interesting for youBased on the Customer Support Representative I in Nashville, TN vacancy

Customer Support Representative
...The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems. ESSENTIAL FUNCTIONS Receive incoming phone calls from clients and customers regarding delivery services;...
Suggested
FIDELITONE
Nashville, TN
16 hours ago
Remote Customer Support Representative
...Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who ️ Can turn a frustrated customer into a fan with just one email? ️ Thinks Hold music is a challenge,...
Suggested
Live in
Remote work
Work from home
GrabJobs
Nashville, TN
4 days ago
Inside Sales Customer Support Representative
...Inside Sales / Customer Support Representative Monday-Friday: Day Shift $28-32 per hour (based on experience) When you work with Clarke, you are working with an industry leader! Our team is currently looking for a Service Writer Customer Support Representative to keep...
Suggested
Hourly pay
Weekly pay
Monday to Friday
Day shift
Clarke Power Services Inc.
Antioch, TN
1 day ago
Client Service Excellence Representative - RS
$60.5k - $67.5k
...associate! At Vanguard, we believe in supporting our “crew” personally through all life... ...Vanguard. As a Client Service Excellence Representative, you will: Partner with our clients... ...from individuals with: ~3+ years of customer-facing and/or in-bound phone experience...
Suggested
Remote work
Vanguard
Nashville, TN
12 days ago
HR / Recruitment Support Assistant
...HR / Recruitment SupportAssistant Hiring Coordination & Administrative Support Role About the Role We are currently hiring for an HR / Recruitment Support position for individuals who are organized, dependable, and able to support hiring and human resources functions through...
Suggested
Currently hiring
Work at office
Hrstalentsolutions
Nashville, TN
5 days ago
Customer Repair Representative
...Job Title Interacts with customers by phone, email and/or in person to quote customer airframe/accessories component repairs and... ...with the external customer and the appropriate assigned Sales Representative. Insure timely delivery and response to quotes via the quote...
Flexible hours
Embraer
Nashville, TN
3 days ago
Customer Representative
...Customer Representative Nashville, Tennessee, United States Or refer someone Job Openings Customer Representative About the job Travel... ...Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the...
Immediate start
Remote work
Flexible hours
Archer Travel Group
Nashville, TN
16 hours ago
Office Administration Work - Support Assistant
$28 - $36 per hour
...About the job Office Administration Work - Support Assistant Office Administration Work - Support Assistant - Remote Pay: $28.00 - $36.00 per hour Part-time or Full-time About the Role We are currently seeking organized and dependable individuals...
Hourly pay
Full time
Part time
Work at office
Remote work
Work from home
HRS Talent Solutions
Nashville, TN
4 days ago
Customer-Focused Lot Attendant
...The Home Depot in Brentwood, Tennessee is seeking a Lot Associate to assist customers in loading their vehicles and maintaining the store entrance. This role requires excellent customer service skills as Lot Associates will interact frequently with customers and fellow...
The Home Depot
Brentwood, TN
16 hours ago
Customer-Focused Lot Attendant
...The Home Depot in Antioch, Tennessee is seeking a Lot Associate to assist customers with loading their vehicles and monitoring the store's entrance. The role involves ensuring there are enough carts available and providing quality customer service as the first and last...
The Home Depot
Antioch, TN
15 hours ago
Customer Retention Specialist
...Need Corpay wants to hire a Customer Retention Specialist within our NA Fuel... ...Brentwood, TN. In this role, you will support all customer needs by handling day-to-day... ...or interview process, please notify a representative of the Human Resources Department. Use...
Work at office
Local area
Corpay
Brentwood, TN
3 days ago
Call Center Customer Service Representative
$18 per hour
...Exciting Opportunity Awaits - Join Us Today! Pioneer Heating & Cooling in Nashville TNhas an exciting opportunity for a Customer Service Representative in our GROWING call center. Why join THIS team? FULL TIME OPPORTUNITY with BENEFITS...
Full time
Flexible hours
Pioneer Heating, Cooling, & Plumbing
Nashville, TN
2 days ago
Entry-Level Political Call Center Representative (Republican)
...operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and... ...-leading organization. We are looking for Call Center Representatives to support our "Get Out the Vote" initiative. In this role, you will...
Full time
Contract work
Temporary work
Work experience placement
Casual work
Work at office
Local area
Remote work
Work from home
Shift work
MCI Careers
Nashville, TN
15 hours ago
Call Taker
$37k - $42k
...employees, public safety personnel and medical staff. Must have the ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public in such a manner as to reflect positively on the company. Must...
Local area
Shift work
Priority Ambulance
Nashville, TN
4 days ago
Call Center Representative
$19 - $21 per hour
...Job Title: Customer Service Representative Pay: $19-21/hour Work Schedule: Full-Time | Monday–Friday 7-4p or 7:30-4:30p Benefits: This position... ...customers, working collaboratively across departments, and supporting daily business operations in a fast-paced environment....
Hourly pay
Full time
Work at office
Local area
Monday to Friday
Addison Group
Nashville, TN
1 day ago
Call Center Representative
$21 per hour
...Call Center Representative Location: Main Branch (Nashville, TN) Schedule: Monday-Thursday, 8:00 AM-5:00 PM; Friday, 8:00 AM-6:00 PM Compensation... ...school diploma or equivalent (required) Minimum one year of customer service experience; call center or financial institution...
Full time
Local area
TEN Credit Union
Nashville, TN
15 hours ago
Customer Service Representative
$17 per hour
...JOIN OLD TOWN TROLLEY TOURS OF NASHVILLE! This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!! Customer Service Representative The Customer Service Representative is the face of Old Town Trolley Tours of Nashville. The Customer Service...
Hourly pay
Seasonal work
Local area
Historic Tours of America
Nashville, TN
4 days ago
Customer Service Representative- MUST LIVE NEAR NASHVILLE, TN
...Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations, categorizing all calls in one of the provided categories, recording...
Permanent employment
Full time
Work at office
Remote work
Work from home
SMI Management, LLC
Nashville, TN
2 days ago
Client Service Representative
$17.75 - $23 per hour
...Client Service Representative GoodVets Nashville - Nashville, TN Who We Are: GoodVets... ...and people-first culture, providing a supportive, growth-minded environment for our teams... ...You'll Do : Deliver elevated customer service with warmth, empathy, and professionalism...
Local area
Flexible hours
Weekend work
Afternoon shift
GoodVets
Nashville, TN
2 days ago
Customer Service Associate
...Job Description: + Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience + Engages customers and patients...
Hourly pay
Part time
Work experience placement
Seasonal work
Work at office
Local area
Flexible hours
Shift work
Afternoon shift
Walgreens
Brentwood, TN
16 hours ago
Customer Service Representative
...Tennessee area. We are seeking a friendly, organized, and customer?focused Customer Service Representative to be the first point of contact for our customers.... ...calls, scheduling service appointments, and supporting daily office operations. This position is ideal for...
Hourly pay
Full time
Work at office
Precision Air
Antioch, TN
21 hours ago
Customer Service Specialist
...have a bachelor’s or associate degree. A background in Paralegal studies is a plus. Work experience in a Legal environment a plus. Customer service or call center experience a plus. Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint,...
Contract work
For contractors
Work experience placement
Work at office
Local area
Remote work
Work from home
State of Tennessee
Nashville, TN
2 days ago
Customer Service Representative
...Ashley Furniture - Hickory Hollow Parkway - Responsibilities: Greet customers in a warm, professional manner and represent Ashley's brand image; Assist with processing sales orders accurately and ensuring documentation is complete; Process customer credit applications...
Ashley Furniture
Nashville, TN
3 days ago
Customer Service Representative
$17 - $20 per hour
...Customer Service Representative American Leak Detection leads the industry in non-invasive, accurate leak detection. We back our services with... ...responsible for the efficient and effective service and sales support of technician's daily field activities and provide a high...
Hourly pay
Full time
Contract work
Work at office
American Leak Detection of Greater Atlanta
Nashville, TN
1 day ago
Customer Care Representative
...NDI Office Furniture, LLC is looking for a full-time customer support team member in Nashville, TN.NDI is a premier office furniture wholesale company head quartered in Nashville, TN, with 3 Distribution Centers located in Dallas, TX, Birmingham, AL, and Ocala, FL. We...
Full time
Work at office
NDI Office Furniture
Nashville, TN
1 day ago
Customer Service Specialist I
$17.75 per hour
...The Customer Service Specialist I provides routine customer support across inbound calls, outbound calls, email, web chat, and back-office service functions.... ...in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully...
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Nashville, TN
1 day ago
Call Center Representative, Central Tennessee, REMOTE
$17.75 per hour
...Call Center Representative The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs. Location This is a 100% virtual position...
Hourly pay
Full time
Temporary work
Part time
Seasonal work
Work at office
Local area
Remote work
Work from home
Shift work
The Bowen Group
Nashville, TN
2 days ago
Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...
Part time
Casual work
Remote work
Flexible hours
AFG
Nashville, TN
1 day ago
Call Center Representative - Bilingual
...Position Call Center Representative - Bilingual Overview The Call Center Representative - Bilingual is the first Monogram Health voice the... ...and enters data as needed into Salesforce, as required to support all activities of the call. Fields call with a positive attitude...
Monday to Friday
Weekend work
Monogram Health
Brentwood, TN
4 days ago
Customer Service Consultant
...Service Center Madison - Gallatin Pike JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their...
Weekly pay
Immediate start
Caliber Collision Centers
Madison, TN
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Representative I. Be the first to apply!