EDGE Mid-Market CS Portfolio Delivery Lead (T&O)

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THE WORK:

As a Sales and Delivery Lead for Mid-Market Talent (ADP, UKG) , you will oversee delivery execution across multiple programs/engagements , ensuring quality outcomes, client satisfaction, and strong team performance . You will also partner with Sales and Solution teams to standardize and accelerate delivery by building reusable solution assets and templatized solution offers that improve speed to value . Additionally, you will contribute to proposal development and support/lead client Orals for complex pursuits. Key Responsibilities : A) Delivery Leadership Across Multiple Programs

• Lead end-to-end delivery execution across multiple programs or engagements (MM T&O portfolio), ensuring delivery excellence and measurable outcomes.
• Manage planning, delivery governance, escalations, and delivery risk across programs.
• Ensure consistent delivery standards, operational discipline, and continuous improvement.
• Develop and grow talent by coaching teams, reinforcing delivery best practices, and partnering with HR/leadership on capability building.
• Partner with client stakeholders and internal functions to drive adoption of change and stabilize delivery performance.

B) Drive Innovation, Standardization & Speed-to-Value Identify repeatable delivery patterns and convert them into solution assets , including:

• Delivery accelerators, reusable components, playbooks, reference architectures, and tooling approaches.
• Build and maintain templatized Talent (ADP, ADP Lyric, UKG) solution offers (where applicable), enabling faster proposal responses and reduced time-to-start for new engagements.
• Promote standardization across delivery methods to improve predictability, cost, and quality.
• Support innovation initiatives that improve delivery throughput while maintaining risk controls.

C) Solutioning & Sales Collaboration (Proposals)

• Collaborate with Sales, Solution Architecture, and other bid teams to shape delivery strategy during pursuits.
• Support proposal development by contributing:
• Delivery approach, governance model, staffing logic, and implementation plan.
• Differentiators tied to reusable assets/accelerators and known delivery methods
• Create or review proposal content to ensure it aligns with feasible delivery execution, commercial expectations, and client requirements.

D) Support and Lead Orals

• Participate in bid Orals and executive discussions to present delivery strategy and execution confidence.
• Lead oral sessions where required—aligning storytelling across delivery, solution, and commercial commitments.
• Support Q&A responses by coordinating with SMEs and ensuring consistent messaging across stakeholders.

Here's what you need:

• Minimum 8+ years' experience leading delivery for small and large-scale transformation programs (or multiple concurrent programs) including demonstrated success in multi-functional stakeholder management, including client executives and internal leadership.
• Minimum 8+ years previous experience with delivery governance, risk management, and program planning.
• Minimum 8+ years' experience supporting bids (RFP/RFI), proposals, and/or Orals in enterprise environments.
• Minimum 8+ years' experience leading people and teams; proven ability to improve overall delivery performance (onshore and offshore teams).
• Minimum 5+ years' experience building reusable assets, accelerators, or offerings that improve speed and predictability
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If associate's degree, must have minimum 6 years' work experience).

Preferred:

• Technical Background in native SaaS Talent (ADP and UKG) solution is preferred.
• Experience leading delivery for small and large-scale transformation programs (or multiple concurrent programs).
• Demonstrated success in multi-functional stakeholder management , including client executives and internal leadership.
• Strong understanding of delivery governance, risk management, and program planning.
• Proven ability to build reusable assets, accelerators, or offerings that improve speed and predictability.
• Experience supporting bids (RFP/RFI), proposals, and/or Orals in enterprise environments.
• Strong leadership and coaching skills; ability to develop teams and improve delivery performance.
• Experience with solution architecture concepts (end-to-end, multi-service solution design).
• Experience in operations mobilization / transition setups for new outsourcing or transformation engagements.
• Demonstrated metrics-driven improvement (quality, delivery predictability, cost efficiency, etc.
• Experience positioning Managed Services.

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