Legalization Consultant

4301 Connecticut Ave NW, Suite 250, Washington, DC 20008, USA We are looking for a Legalization Consultant based in Washington, DC to support clients with document authentication, legalization services, and travel document requirements. This role involves customer service, document processing, legalization and authentication of documents, and communication with clients and government agencies, ensuring submissions are accurate and completed on time. The successful candidate will review and prepare documentation, manage legalization requests, coordinate submissions and collections, and track progress, while maintaining strong client relationships. This role is ideal for someone with strong attention to detail, organizational skills, and experience in customer service, administration, or document processing, working in a fast‑paced environment. Responsibilities Analyze customer legalization requests to provide clear direction in fulfilling requests, including understanding steps needed to legalize or authenticate different document types. Provide the highest level of service to customers; give detailed information on available services and assist customers in making informed decisions. Maintain deep content knowledge of all aspects of the organization’s business process, system capabilities, and policies and procedures. Adhere to office process flows that ensure maximum efficiency and productivity. Oversee and manage passport logistics to ensure correct submission, collection, quality control, and return of client documentation. Ensure the cash flow process is correctly reconciled and all submissions and collections are accounted for. Maintain performance standards to ensure quality service and optimal performance, with quantitative metrics such as number of orders completed or drafted. Ensure all files are reviewed and dispatch arrangements finalized for the following working day. Be flexible in shift rotation to create a true sense of teamwork. Work closely with other areas across the business to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand, and improve overall customer service and quality of the organization’s offerings. Undertake all other reasonable duties as requested by the Team Lead or Director. Ensure that all required documents are returned to the applicant in accordance with the required date. Stay abreast of all product and service enhancements, system updates, and changes to requirements; become specialized in the legal process to maximize efficiencies and productivity. Work with professionalism, honesty and integrity maintaining confidentiality. Treat people fairly, with respect, impartially and consistently. Competencies Working with people Delivering results and meeting customer expectations Deciding and initiating action Coping with pressures and setbacks Adhering to principles and values Skills and Experience Essential Familiarity with document authentication processes and procedures including trade documents, apostilles, translations, notary and other legalization components. Ability to work the demanding hours required of the role. Ability to problem‑solve and use available resources. Excellent organizational and time‑management skills. Adherence to deadlines and ability to adapt to changing circumstances. Handle high volume while maintaining excellent attention to detail. Monitor own work and self‑edit. Desirable Previous knowledge with document authentication or legalization services. Proven strong analytical ability. Compensation & Benefits Hourly Rate: $23 - $25 (depending on geographic region, internal equity, job‑related knowledge, skills, and experience, among other factors) Medical, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Flexible Spending Accounts and Health Savings Account Life Insurance, Short-Term Disability, and Long-Term Disability Coverage Company Paid Holidays and Paid Time Off Pet Insurance Travel Assistance Services Legal and Identity Theft Protection Plans Employee Recognition Programs About Us The organization is the leading global provider of immigration and visa services for corporations and individuals, with over 1,400 expert immigration professionals, attorneys, and qualified migration consultants located in more than 60 offices in 27 countries. With 30+ years of experience, the organization is the primary service provider to 75% of Fortune 500 companies. It offers a comprehensive suite of services under two primary brands: a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide, and a market leader for business and other travel visa services for corporate and individual clients. We commit to delivering a superior service experience to our clients at every engagement. Equal Opportunity Employer The organization is committed to equal employment opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. If you need assistance or an accommodation due to a disability, you may contact the Human Resources office. #J-18808-Ljbffr CIBTvisas, Inc