Credentialing Specialists

Type: Full Time Location: Cleveland, OH Overtime Exempt: Yes Reports To: ARMADA HQ Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require. Security Clearance Required: N/A **** ***** CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following: Duties & Responsibilities: The Credentialing Specialists shall: - View, manage, and check daily appointments in time trade scheduling tool - Credentialing Specialists shall perform enrollment and Issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards, - Perform Certificate Rekey, Pin Reset, and Card Update - Credentialing Specialists shall perform card inventory and log cards on the Credential Inventory Tool (CIT) - Store cards in a lockable container (file cabinet) - Credentialing Specialists shall contact employees and contractors to schedule pick-up and activate SmartID - Credentialing Specialists shall issue PAC Cards and Access Cards - Issue Pocket Commission Credentials Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction - Credentialing Specialists shall keep a log of Cards issued and collected - Perform Registrar and Activator duties as required - Credentialing Specialists shall perform Card Custodian duties - Credentialing Specialists shall mail SmartID Cards to Light Activation Kit Operators - Applicant Communications regarding credential status - Credentialing Specialists shall take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM - Credentialing Specialists shall perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short-term shiftwork to support the standard workday, night shift and weekend hours, shall be required - Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): - Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements. - Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures. - Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require. - Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs. - Knowledge of PII handling and federal credentialing policies. - Skill in managing daily credential operations, workstations and equipment. - Strong customer service and communication skills. - Skill in preparing and submitting daily site reports. - Strong attention to detail and documentation accuracy. - Ability to follow federal credentialing standards and procedures. Minimum/General Experience: Experience with or ability to complete USAccess Registrar and Activator trainin