Project Manager, Data & Insights Solutions (Herndon)

DescriptionThe Justice Project Manager leads complex, high-visibility client implementations within the Justice vertical, overseeing end-to-end delivery across multiple integrated Tyler solutions. This role requires an experienced project leader who thrives in ambiguity, brings clarity to complexity, and consistently delivers measurable outcomes.The Justice Project Manager partners closely with internal implementation teams, data engineers, solution architects, and client stakeholders—from technical contributors to executive sponsors—to drive success on transformative justice initiatives. These engagements often span data integrations, analytics deployments, and enterprise reporting solutions impacting courts, public safety, and justice administration statewide.This individual combines strong project management discipline with strategic foresight, navigating evolving client needs and dynamic environments with autonomy, accountability, and confidence.What your days look like: You'll start mornings reviewing project dashboards and prioritizing where to focus your energy. You'll spend time on calls with a county IT director troubleshooting a data integration challenge, then pivot to facilitating a working session between your data engineers and a client's public defender's office. You'll update executive stakeholders on project milestones, identify a resourcing risk before it becomes critical, and end the day refining next quarter's implementation roadmap. Every day requires you to shift between strategic thinking and tactical problem-solving—often within the same hour.ResponsibilitiesExcellence in Project DeliveryLead full lifecycle implementation of Tyler Data & Insights solutions within the Justice domain—from scoping and kickoff through delivery, transition, and post-go-live review.Manage complex, multi-phase projects involving integrations with justice systems (e.g., RMS, CMS, eFile, CAD, or data exchanges).Translate business goals and operational outcomes into executable project plans, timelines, and measurable success criteria.Drive proactive risk identification and resolution, balancing scope, resources, and schedule to meet client and organizational objectives.Ensure consistent adherence to Tyler delivery standards, financial accountability, and documentation excellence.Day-to-day, this means: You're the one keeping three major implementations moving forward simultaneously. You're identifying when a client's data quality issue will impact go-live and getting ahead of it. You're recalibrating timelines when requirements evolve, managing stakeholder expectations with transparency, and ensuring your team has what they need to deliver. You're tracking budget burn, forecasting variances, and making real-time calls about trade-offs between scope, schedule, and resources.Client & Stakeholder EngagementServe as the trusted liaison for Justice clients, building strong relationships across agencies, IT teams, and executive leadership.Communicate clearly and confidently across technical and non-technical audiences, simplifying complexity while maintaining precision.Facilitate alignment between Tyler delivery teams, client stakeholders, and partner vendors to ensure integrated success.Lead executive-level updates and retrospectives that reinforce transparency, accountability, and progress toward outcomes.In practice: You're the person clients call when something's unclear or urgent. You're presenting project status to a county administrator one hour, then walking a technical team through integration specs the next. You're reading the room in stakeholder meetings, sensing when concerns aren't being voiced, and creating space for honest conversation. You're translating the database migration is blocked by schema dependencies into we need two more weeks to ensure your historical case data is preserved correctly—and getting buy-in for the revised timeline.Cross-Functional LeadershipCollaborate with Product, Engineering, and Implementation teams to align project delivery with product evolution and best practices.Foster collaboration across Tyler divisions supporting Justice (Courts & Justice, Data & Insights, Digital Solutions).Influence continuous improvement by contributing to delivery playbooks, methodology updates, and lessons learned.What this looks like: You're the bridge between teams that don't always work together. You're pulling in a solution architect when a client's request pushes product boundaries, coordinating with another PM whose project impacts yours, and advocating for your team's needs with Product when a feature gap surfaces. You're documenting what worked (and what didn't) so the next PM can learn from your experience, and you're actively shaping how the team approaches similar challenges in the future.Operational & Strategic ContributionsParticipate in strategic Justice initiatives that strengthen client impact and internal operational excellence.Contribute to process refinement and project management best practices that elevate the delivery standard enterprise-wide.Support development of Statements of Work (SOWs) and resource forecasts for upcoming Justice projects.Provide mentorship, guidance, and peer leadership to other Project Managers, modeling autonomy, accountability, and excellence in execution.Behind the scenes: You're in working groups discussing how to improve our implementation methodology. You're reviewing upcoming deals to reality-check timelines and resourcing. You're coaching a peer through a challenging stakeholder situation. You're contributing to the templates and frameworks that make everyone more effective. You're thinking not just about your projects, but about how the team and organization can deliver better outcomes across the board.Success in This Role Looks LikeJustice implementations are delivered on time, within scope, and with strong client satisfaction.Projects result in referenceable success stories demonstrating measurable impact in data transparency, performance analytics, or justice reform outcomes.Stakeholders trust your judgment and leadership to bring order, direction, and clarity to complex, evolving environments.Internal teams look to you as a driver of consistency, collaboration, and proactive communication.You demonstrate resilience and adaptability—leading effectively even amid uncertainty or shifting priorities.You'll know you're succeeding when: Clients specifically ask for you on new projects. Your name comes up when leadership discusses who should tackle the most complex implementations. Team members seek your input on tough calls. You're proud of the outcomes you've delivered—not just on-time and on-budget, but genuinely impactful for the justice agencies you serve.Qualifications8–10+ years of progressive experience managing complex, enterprise-level software implementation projects.Proven success leading multi-phase, multi-stakeholder programs—preferably in government, justice, or public sector data environments.PMP certification (or equivalent) required; Agile or hybrid delivery experience preferred.Expertise in project management methodologies, with the ability to tailor approaches to project context and client culture.Exceptional communication and leadership skills, capable of building trust and alignment across diverse stakeholder groups.Strong analytical, problem-solving, and financial management skills, linking project delivery to tangible client outcomes.Demonstrated ability to operate autonomously, make sound decisions within ambiguity, and drive forward momentum across complex programs.Preferred ExperienceExperience delivering data analytics, open data, or data integration projects within justice, courts, or law enforcement settings.Familiarity with Tyler Technologies' Data & Insights or Justice solutions, or comparable SaaS/government software environments.Proven ability to lead through influence, navigate organizational change, and deliver under high-stakes conditions.