Engagement Manager, Healthcare Payment Integrity

Role Overview We’re looking for a dynamic, customer-focused Engagement Manager to own strategic client relationships, drive business growth, and ensure successful delivery of services and solutions. As the primary onsite point of contact for assigned accounts, you’ll partner closely with internal teams to understand client needs, resolve issues, surface opportunities, and maximize client satisfaction and retention. What You’ll Do Client Relationship Management Serve as the primary onsite contact for assigned client accounts Build and maintain strong relationships with key stakeholders and decision-makers Understand client business objectives, challenges, and priorities Conduct regular business reviews and status meetings with clients Ensure high levels of customer satisfaction and engagement Account Growth & Business Development Identify opportunities for account expansion, cross‑selling, and upselling services Develop account plans aligned with client objectives and business goals Support contract renewals and commercial discussions Drive revenue growth and profitability within assigned accounts Monitor market trends and competitor activity to identify new opportunities Delivery & Program Oversight Collaborate with delivery, project, and technical teams to ensure successful execution of client engagements Track project progress, milestones, risks, and client expectations Facilitate issue resolution and escalation management Ensure delivery quality, adherence to timelines, and achievement of business outcomes Act as a bridge between client stakeholders and internal teams Stakeholder Management Manage relationships across business, technology, and executive stakeholders Coordinate communication between client teams and internal functions Present project updates, performance metrics, and strategic recommendations Support governance meetings and executive reviews Monitor account performance against revenue, margin, and growth targets Track budgets, forecasts, and resource utilization Ensure compliance with contractual obligations and service‑level agreements (SLAs) Support invoicing, financial reporting, and account planning activities Proactively identify account risks and develop mitigation plans Manage client escalations and ensure timely resolution Monitor customer satisfaction and implement improvement initiatives Ensure continuity and stability of account operations What We’re Looking For Bachelor’s degree in Business Administration, Management, Engineering, Information Technology, or a related field. 6‑9+ years of experience in account management, customer success, program management, or client partner roles. Proven track record of managing enterprise clients and strategic accounts while achieving revenue growth and client satisfaction goals. Experience with Payment integrity. Strong command of account management, business development, program and project management, and contract and commercial management. Solid financial planning, forecasting, and risk and issue management capabilities. Exceptional communication, presentation, negotiation, and stakeholder‑influencing skills. Strong problem‑solving, strategic thinking, and business acumen, with proven leadership and team collaboration. Preferred Experience Experience in IT Services, Analytics, AI/ML, Digital Transformation, Consulting, or Technology Services Experience working in client‑facing onsite environments Experience managing global stakeholders and cross‑functional teams Exposure to delivery management and consulting engagements Familiarity with CRM tools, reporting platforms, and account planning methodologies Experience handling executive‑level client interactions and governance forums Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the starting base salary for this role is $150,000, with the potential for a higher base depending on experience, skills, and overall fit for the position. This role is also eligible for a performance‑based bonus tied to achieving sales goals related to new client acquisition and project growth. As a full‑time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation. Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Fractal