Platform Implementation Specialist
Orion Group
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Orion Group Business Hours: 9 EST - 6 EST (or equivalent in your timezone) Platform Implementation Specialist The Platform Implementation Manager (PIM) Team was created to help our top-priority merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support. We focus specifically on the first-party Online Ordering product and features. The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of our Online Ordering merchants’ onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, you’ll create and deliver collateral for our merchants to optimize their business and leverage our growth-product functionality better. You’ll work cross-functionally supporting our sales team to drive merchant satisfaction and with our Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization. Requirements: Bachelor’s degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management Excellent external and internal customer presentation skills Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology and Project Management Industries Technology, Information and Media Referrals increase your chances of interviewing at Orion Group by 2x Sign in to set job alerts for “Account Manager” roles. Regional Account Manager Foodservice, East New York City Metropolitan Area $60,000.00-$80,000.00 1 week ago New York, NY $140,000.00-$150,000.00 6 days ago New York, NY $110,000.00-$160,000.00 1 week ago New York, NY $110,000.00-$160,000.00 1 week ago New York City Metropolitan Area $90,000.00-$128,000.00 6 days ago National Account Manager, Non-Commercial Account Executive, Field Sales & Training - Northeast (ULTA) New York, NY $70,000.00-$85,000.00 1 month ago New York City Metropolitan Area 1 week ago New York, NY $10,000.00-$50,000.00 1 week ago Jersey City, NJ $70,000.00-$85,000.00 1 week ago New York, NY $70,000.00-$100,000.00 2 days ago New York, NY $70,000.00-$80,000.00 3 weeks ago New York, NY $194,120.00-$533,830.00 5 days ago New York City Metropolitan Area $70,000.00-$140,000.00 2 days ago Account Manager - Insurance & Employee Benefits Partnerships New York City Metropolitan Area $90,000.00-$120,000.00 6 days ago New York, NY $70,000.00-$250,000.00 3 weeks ago Account Director - Sell Side Team (Supply/CTV/Platform Focus Areas) Newark, NJ $150,000.00-$160,000.00 1 week ago Senior Account Executive - US (NY, NJ, ME, RI, VT) New York, NY $240,000.00-$300,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Orion Group
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